Application Support Engineer

Job Description

Job Description

Job Title: Application Support Engineer Location: Bluffton, OH

Responsibilities

• Design, develop, support, and maintain new web-based, custom applications that support business needs and eliminate manual processes.
• Utilize advanced ERP capabilities and automations to provide solutions to business users.
• Troubleshoot and provide end-user support for ERP, data collection (barcode scanners and barcode printers), EDI, and other 3rd party applications via the use of SQL queries, code reviews, logs, data analysis, performance monitoring, and testing.
• Build dashboards, reports, and queries within business intelligence applications.
• Integrate BI and custom web applications with 3rd party software and databases.
• Coordinate with 3rd party vendors and internal stakeholders for installing, testing, and troubleshooting application issues.
• Liaise with 3rd party vendors for troubleshooting and support, enter support tickets on 3rd party sites, and escalate tickets to ensure timely resolution.
• Collaborate with business users and plant-floor staff to understand and learn business processes and design new solutions.
• Design new barcode labels to support both internal processes and external customer needs.
• Support EDI and shipping applications, including customer orders, customer schedules, and shipment notifications.
• Support the implementation and integration of DX and automation technologies.
• Research and evaluate new technologies to streamline our processes and support our business.
• Demonstrate a strong willingness to learn new applications and solution techniques through self-guidance and experimentation.

• Minimum of an Associate Degree in Computer Science, Information Technology, or Programming.
• Superior knowledge of using SQL to build reports, retrieve and update data, and troubleshoot (direct PL/SQL experience is a plus).
• Experience in creating, maintaining, and supporting SQL Server and/or Oracle databases.
• Proficiency with report writers, business intelligence software, and programming languages.
• Knowledge of ERP concepts and barcode technology standards.
• Strong experience with HTML and web development.
• Experience with developing custom web applications using Python/Flask is preferred.
• Maintaining applications on both Windows and Linux servers is required.
• The ideal candidate will be self-motivated, able to work efficiently and independently, and have good time management, organizational, and documentation skills.