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Operations Manager

KPM Management Group LLC

Job Description

Job Description

Job Description 

We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

  • Oversee and coordinate daily hotel operations to ensure a seamless guest experience
  • Develop and implement operational policies and procedures to enhance efficiency and service quality
  • Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows
  • Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
  • Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
  • Handle guest concerns with professionalism and a commitment to resolution

Requirements and Skills

  • Proven experience in hotel operations management, with a track record of successful leadership
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Demonstrated ability to drive revenue growth and optimize operational efficiency
  • Leadership and team management skills, fostering a positive and collaborative work environment
  • Flexibility to work irregular hours, weekends, and holidays as needed
  • Commitment to delivering exceptional guest experiences and maintaining high standards of service
  • F&B experience is required
  • Marriott experience a plus but not required

Vacancy posted 26 days ago
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