Operations Manager

KPM Management Group LLC

Westfield, IN

Job Description
Job Description
Job Description
We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.
Responsibilities
Oversee and coordinate daily hotel operations to ensure a seamless guest experience
Develop and implement operational policies and procedures to enhance efficiency and service quality
Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows
Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
Handle guest concerns with professionalism and a commitment to resolution
Requirements and Skills
Proven experience in hotel operations management, with a track record of successful leadership
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Demonstrated ability to drive revenue growth and optimize operational efficiency
Leadership and team management skills, fostering a positive and collaborative work environment
Flexibility to work irregular hours, weekends, and holidays as needed
Commitment to delivering exceptional guest experiences and maintaining high standards of service
F&B experience is required
Marriott experience a plus but not required

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Vacancy posted 25 days ago

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