Benefit Eligibility Associate & Specialist (Part-Time)

Salary: See Position Description
Location : El Paso County, Colorado Springs, CO
Job Type: Part-Time
Job Number: 2600230
Department: Department of Human Services
Division: Adult, Family, & Economic Svcs
Opening Date: 05/30/2026
Closing Date: 6/7/2026 11:59 PM Mountain
FLSA: Non-Exempt
HR Contact Information: Audrey Sabo: View email address on click.appcast.io


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VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.


PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.


VALUES

Service Focused • Collaborative • Accountable • Trustworthy • Transparent

Job Summary
Bilingual in English and Spanish preferred.

Are you passionate about helping and serving the El Paso County community, including some of our most vulnerable members? Do you have strong attention to detail, a sense of responsibility, and a passion for customer service? We have the perfect opportunity for you! As part of our Community Support Team, you will play an important role assisting community partners and clients by helping process cases, decipher documentation, and connect individuals to eligible benefits and services. This position supports warm line calls from community partners assisting clients who may not have reliable phone access. While this role is not public facing, it requires compassionate communication, problem-solving skills, and the ability to provide friendly, efficient support that makes a meaningful impact in our community.
Associate Benefits & Eligibility Specialist
Salary Range: $19.495 - $28.337 Hourly

Hiring Range: $ 20.097 - $22.500 Hourly

Anticipated Hiring Rate: $21.535 Hourly
Benefits & Eligibility Specialist Salary Range: $21.591 - $31.313 Hourly

Hiring Range: $22.500 - $24.423 Hourly

Anticipated Hiring Rate: $23.485 Hourly
This position has an anticipated work schedule of Monday - Friday, 9:00am - 2:00pm with some flexibility required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud and Child Welfare Abuse & Neglect database (TRAILS) check.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado (formerly Medicaid), Colorado Child Care Assistance, Supplemental Nutritional Assistance Program (formerly Food Stamps), Colorado Works, Adult Financial and Long Term Care. This position is part of the Human Services Benefits & Eligibility Specialist career progression series, which includes Associate Benefit Eligibility Specialist and Benefit Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

• Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
• Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
• Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
• Conducts client customer service reviews.
• Reviews cases for accuracy and completeness.
• Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
• Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
• Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
• Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
• Participates in internal committees, training, workshops and seminars.
• Assists with unassigned caseloads as needed.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications
Knowledge, Skills, and Abilities

• Basic knowledge of public assistance rules, regulations, and procedures.
• Must be detail oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service.
• Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
• Ability to provide conflict resolution and problem solving skills.
• Ability to use standard office equipment including computer, fax machine, copier and telephone.
• Maintain regular and punctual attendance.

Required Education and Experience

• High school diploma or equivalent education.
• Two years of customer service or administrative experience.
  • Associate's or degree or higher in a related field may substitute for the required experience.

Benefits & Eligibility Specialist:

• High school diploma or equivalent education.
• Three years of customer service or administrative experience.
  • Associate's degree in a related field may substitute for one year of the required experience.
  • Bachelor's degree in a related field may substitute for two years of the required experience.
• One year of experience determining eligibility for public assistance in a human services agency.

Preferred Education and Experience

• Bilingual in English and Spanish preferred.

Pre-Employment Requirements

• Must pass conditional post offer background investigation and drug screen.

Work Conditions


Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours. May be exposed to clients in stressful situations. This is a part-time position regularly working up to 25 hours per week.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Sick leave is provided to employeesper the Healthy Families and Workplaces Act. Part-time employees may be eligible for holiday pay if the holiday falls on their regularly scheduled workday. In such cases, they will be paid for the hours they are scheduled to work that day.
01


How did you learn of this position?

• I am currently employed by EPC
• El Paso County Website
• Indeed.com
• Employee Referral
• Social Media (Twitter/Facebook)
• LinkedIn
• University/College Career Site
• Industry-specific Career Site
• Professional Membership Career Site
• Career Fair
• Other

02


Select your highest level of education.

• High school diploma or equivalent education
• Associate's degree
• Bachelor's degree
• Master's degree or higher
• None of the above

03


How many years of customer service experience do you have?

• N/A
• Less than 1 year
• More than 1 year, less than 2 years
• More than 2 years, less than 3 years
• 3 + years

04


Do you have a minimum of one year experience determining eligibility for public assistance in a social services agency?

• Yes
• No

05


Please describe your experience determining eligibility for public assistance in a social services agency. If not applicable, please put N/A.
06


Please select the closest option to your future career goals.

• Looking for part-time employment for the foreseeable future.
• Looking for part-time employment with plans to move to full-time employment within the next two years.
• Looking for part-time employment with plans to move to full-time employment within three to five years.

07


Describe a time you displayed good communication skills.
08


Are you bilingual in both English and Spanish?

• Yes
• No

09


Please rate your customer service skills on a scale from 1-5 and justify your rating.
10


Have you read, and do you accept the work conditions as outlined in the job posting?

• Yes
• No

Required Question