Telecom & Converged Network Services Manager

Job Description Summary Manages the development, acquisition, implementation, and support of information systems as assigned. Oversees staff management and growth. Manages all existing vendor relationships to contractual obligations of performance and deliverables; project management skills are essential. Assists in vendor contract negotiations and ensures ongoing support and issue resolution throughout the hospital related to Information Services in support of the organization’s operational, management, business, marketing, and strategic planning needs. Essential Functions Responsible for the effective and responsible management of assigned staff, projects and budgets. Learns and adheres to NCH and departmental standards, policies and procedures. Serves as a role model for all management and staff relative to job performance, loyalty, dedication and all other ethical and work‑related philosophies. Recruits, hires and supervises competent staff. Develops and delivers Information Services presentations to various hospital committees and administration as appropriate for assigned area(s). Prioritizes, communicates, distributes and monitors assigned projects. Develops, implements, and evaluates goals and objectives, including performance goals, priorities, performance against objectives and development plans with team members monthly. Mentors, coaches and develops the performance of others and ensures adequate training, development and career‑pathing opportunities for all team members. Participates and facilitates work and assigned duties on cross‑functional teams such as ISMT, PMO and others. Supports all NCH initiatives to maintain standards and guidelines for privacy, protection and regulatory entities. Manages systems and services to ensure assignment of staff to projects, development of work plans, monitoring of system design and development progress, department level training, implementation, and ongoing support and maintenance. Proactively works with the Director to manage scope, timelines, deliverables, budgets and quality to exceed expectations. Provides coaching, mentoring and guidance to ensure project capability and achievement of results and leads the project development and implementation of technology‑related projects. Reviews and evaluates project priorities and statuses with the Director and appropriate hospital administrators, department directors and department staff. Manages diverse project teams with multi‑functional IS representation. Protects confidentiality and integrity of information and maintains technical mechanisms for legitimate user access management. Implements and supports Identity Management program components of user provisioning, single sign‑on and web access management. Documents and implements information security procedures as required by the Information Security program. Monitors compliance with the organization’s information security policies and procedures among employees, contractors, alliances and third parties related to user access management. Monitors advancements in technologies and changes in legislation and accreditation standards that affect identity and access management. Ensures timely, accurate, and secure user provisioning into enterprise systems by ensuring processes are effective and well‑communicated. Participates in and ensures staff participate in security training. Negotiates key vendor contracts and ensures on‑going support and maintenance of information systems, upgrades, enhancements, maintenance agreements and consulting services. Actively participates in meetings relating to selection of all systems and approves department‑level decisions. Aggressively works with Director to identify key future providers. Leads the team to assess vendor provider performance regularly. Works aggressively with Director to assess contract negotiation, market competitiveness and analysis of all agreed‑upon outcomes. Manages external vendor relationships to ensure optimal performance and project outcomes. Manages identified short‑ and long‑range goals and plans for the Systems Engineering department, consistent with the hospital’s strategic mission, goals, plans and priorities. Plans and designs procedures and systems to make internal and external processes available for the hospital’s general use. Ensures proper collection, editing and integrity of hospital information for assigned area(s) or responsibility. Facilitates problem management and change management processes to ensure desired outcomes as directed. Develops and coordinates Network Systems with Director and medical/hospital staff at all levels; consistently meets and exceeds customer service levels. Defines potential projects, assigns resources and develops systems/processes to ensure quality service delivery. Identifies key internal stakeholders and ensures projects meet established requirements. Responds to internal customer requests by maintaining a reporting document for issue and request tracking. Meets routinely with Director and key internal customers to discuss status, issues and future plans for area(s) of responsibility. Provides visible leadership to support key internal customer relationships for current and future initiatives and builds positive internal relationships with all NCH entities. Participates in the information services department annual planning process by making recommendations and managing functional annual plans in coordination with the IS Leadership Team. Enhances and develops IS capital improvement processes as directed by supervisor and implements process improvements with all customers. Provides feedback on budget needs for departmental staff, equipment and supplies by collecting data. Prepares and monitors capital and expense budgets for assigned areas of responsibility. Education Requirements Bachelor’s Degree in computer information science, management, healthcare administration or a related field, required. Licensure Requirements (Not specified) Certifications (Not specified) Skills Exceptional interpersonal, presentation and communication skills to interact effectively with all hospital staff, medical staff and external contacts (vendors). Proven methodology for team development and management and consensus‑building skills. Ability to communicate information service concepts to a broad range of technical and non‑technical staff with strong written, verbal and listening skills. Strong analytical skills for analyzing existing procedures and recommending modifications, coordinating system implementations and evaluations, and developing and monitoring budgets. Organizational skills to manage a large volume of policies, procedures and other documentation. Strong sense of accountability while being an excellent team player. Ability to modify work schedules and practices to meet job requirements. Experience Three years of experience in hospital information systems management, project management and system implementations with superior achievements, required. Physical Requirements Occasionally: None specified; Frequently: None specified; Continuously: None specified. Additional Physical Requirements Performed But Not Listed Above (Not specified) EEO Statement EOE M/F/Disability/Vet #J-18808-Ljbffr