Commercial Deposit and Risk Operations Associate

Commercial Deposit And Risk Operations Associate

The Commercial Deposit and Risk Operations Associate provides critical operational and risk management support to the Commercial Banking Operations and Risk teams. The Associate is responsible for safeguarding clients' financial transactions and the bank from fraud and financial loss through proactive monitoring, real-time alert decisioning, and comprehensive fraud investigation. This role operates in a high-volume, time-sensitive environment and requires independent judgment, strong knowledge of banking regulations, and expertise in fraud risk management across multiple payment channels including wire, ACH, check, and instant payments. Areas of responsibility include real-time wire and instant payment alert review, fraud investigation and case management, ACH operations and compliance, Positive Pay administration, and ongoing adherence to applicable banking rules and regulations. The ability to make sound risk decisions quickly, maintain operational integrity, and collaborate across teams is essential to this role.

Responsibilities:

• Monitor and assess payment transactions across Wire, ACH, Check, and Instant Payment channels for potential risks and fraudulent activities; respond to alerts and notifications in a timely and accurate manner to minimize client impact and financial loss
• Review and decision real-time Wire alerts in Verafin, including holding, analyzing, and releasing or rejecting flagged wire transactions in a time-sensitive environment in accordance with established risk guidelines
• Monitor and review Instant Payment send alerts in real time, applying fraud risk judgment to approve or escalate transactions in accordance with established guidelines
• Clear flagged ACH credit transactions in compliance with NACHA operating rules governing RDFI monitoring of incoming credits, ensuring timely and accurate decisioning
• Conduct and process comprehensive fraud investigations across ACH, Check, Wire, and Instant Payment channels, including client and counterparty interviews, evidence discovery, transaction analysis, case documentation, regulatory reporting, and ongoing case management
• Perform ACH Debit Originator Review including return rate monitoring, remediation tracking, and credit utilization analysis to ensure compliance with NACHA operating rules and bank risk standards
• Review and handle ACH Returns, research requests, Proof of Authorization (POA) requests, and Late Return Claims in accordance with NACHA rules and internal procedures
• Administer the Positive Pay services, including exception research and decisioning; leverage Positive Pay data within Verafin investigations by matching item details to alerts and informing fraud disposition decisions
• Process Federal Reserve adjustments accurately and in accordance with established deadlines and procedures
• Communicate via phone, email, and written correspondence with bank employees, account holders, and other financial institutions to gather information, resolve disputes, and support fraud investigations
• Escalate suspicious activity via submission of Questionable Activity Reports (QARs) and support BSA/AML referral processes as appropriate
• Maintain a working knowledge of fraud prevention techniques, industry trends, and emerging payment fraud typologies across Wire, ACH, Check, and Real-time payment channels
• Assist with developing and updating departmental procedures and controls to enhance operational efficiency, risk mitigation, and regulatory compliance
• Stay current on banking operations, compliance requirements, and regulatory changes including NACHA operating rules, Reg E, UCC Article 4A, and applicable federal and state banking regulations

Qualifications:

• High school diploma or equivalent required
• Minimum 3-5 years of experience in fraud operations, risk management, or banking operations within a financial institution, with demonstrated expertise in payment fraud across multiple channels
• Strong working knowledge of Wire, ACH, Check, and Instant Payment systems, fraud typologies, and applicable regulations including NACHA operating rules, Reg E, and UCC Article 4A
• Experience with fraud detection and monitoring platforms
• Ability to make time-sensitive, independent risk decisions in a high-volume environment with minimal supervision
• Strong analytical and investigative skills with attention to detail and sound judgment in evaluating complex fraud scenarios
• Excellent written and verbal communication skills; ability to interact professionally with clients, law enforcement, internal partners, and other financial institutions
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading