Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

As a Customer Relations Representative - State Farm Agent Team Member with Zonya Autmon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to multi-task

Bilingual - Spanish preferred

Property and Casualty license (must be able to obtain)

Position may require irregular working hours

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Compensation: $35,000.00 - $38,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in, NC and help customers with their insurance and financial services needs, including:

Auto insurance

Home insurance

Life insurance

Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.