Care Coordinator - Central Phoenix

Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in our McDowell Rd Health Center in Phoenix, AZ. Terros Health is a healthcare organization guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. The Families FIRST program assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. The coordinator will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of the responsibility is to provide monthly meetings to ensure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self‑starter, organized, and compassionate. Location 4909 E McDowell Rd, Phoenix, AZ 85008. Employment Details Full-Time, Employed. Mon – Fri, 9:00am – 5:00pm. Flexible Scheduling. Full Benefits, including a 401(k) with company match, and generous PTO/PST (4+ weeks per year). Additional language differential pay available. Reports to: Manager of Care Coordination. Essential Duties Upon assignment of a new patient, conduct activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record. Complete a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment. Conduct a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment. Schedule and conduct a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and update the Service Plan quarterly for submission to the DCS Specialist. Participate in the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing. Upload required documents into DCS’ designated record‑keeping system within prescribed scope of work timeframes. Monitor the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinate with the DCS Specialist on missed tests, positive tests, and communicate needed changes to the drug testing plan. Provide concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to, car repair, housing assistance, utility assistance, clothing, food, phone, etc. In coordination with a Recovery Coach, confirm that outreach and re‑engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case. Complete required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to progress notes, with an expectation to meet production metrics. Ability to drive to various locations throughout the assigned territory to visit and provide services to patients. Benefits & Wellness Multiple medical plans – including a no‑premium plan for employees and their families. Multiple dental plans – including orthodontia. Financial well‑being – 401(k) with company match, interest‑free medical line of credit, financial education, planning, and support. 4 weeks of paid time off in the first year. Wellness program. Pet insurance. Group life and disability insurance. Employee Assistance Program for the whole family. Personal and family mental and physical health access. Professional growth & development – including scholarships, clinical supervision, and CEUs. Tuition discounts with GCU and The University of Phoenix. Working Advantage – Employee perks and discounts Gym memberships Car rentals Flights, hotels, movies and more Bilingual pay differential. #J-18808-Ljbffr