FRONT DESK / PARTY HOST

Party Host / Concessions & Front of House Cashier

Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun, welcoming, and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service, cash handling, food and beverage service, and party coordination. Team members are responsible for maintaining a clean, friendly environment while assisting guests with admissions, ride tickets, concessions, and special events.

Front of House & Cashier Duties

• Operate all aspects of the point-of-sale (POS) system, including cash and card transactions, scanners, and ticketing systems.
• Accurately process sales for ride tickets, attractions, food, beverages, and merchandise.
• Maintain an accurate cash drawer and reconcile transactions at the end of each shift.
• Answer guest questions and provide clear directions using knowledge of the facility layout, attractions, and policies.
• Greet guests warmly and maintain a positive, welcoming presence at the front counter.
• Maintain a clean and organized register and lobby area at all times.

Concessions Duties

• Prepare and serve food and beverages according to company standards and food safety guidelines.
• Restock concession items, supplies, and displays as needed.
• Monitor food quality, portioning, and presentation.
• Maintain cleanliness of concession areas including counters, equipment, and storage areas.
• Follow all health, safety, and sanitation procedures.

Party Host Responsibilities

• Host birthday parties and group events, ensuring guests have a fun and memorable experience.
• Greet party families and guests, explain party schedules, and assist throughout the event.
• Set up and decorate party rooms before events and clean and reset rooms afterward.
• Serve food, cake, and beverages to party guests.
• Coordinate timing with attractions and communicate with other departments to keep parties on schedule.
• Engage with children and families in an enthusiastic, friendly manner.

Facility Cleanliness & Guest Experience

• Maintain cleanliness throughout the facility, including lobby, party rooms, seating areas, and restrooms.
• Assist with restocking supplies and maintaining overall facility presentation.
• Monitor guest areas to ensure a safe, family-friendly environment.
• Uphold company standards related to appearance, professionalism, and guest interaction.

Teamwork & Additional Duties

• Work collaboratively with other team members, supervisors, and management.
• Assist in opening, closing, and shift transition duties.
• Perform other tasks as assigned to support daily operations.

Qualifications & Requirements

• Friendly, outgoing personality with strong customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong cash handling and basic math skills
• Clear communication and problem-solving abilities
• Must be well-groomed and maintain a professional appearance
• Reliable, punctual, and team-oriented
• Previous customer service, cashier, food service, or party hosting experience preferred but not required

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 lbs as needed
• Comfortable working in a busy, high-energy environment
• Must be able to work flexible hours, including evenings, weekends, and holidays

Why Join Our Team?

• Fun, family-friendly work environment
• Opportunities to develop customer service and leadership skills
• Team-oriented culture with room for growth
• Employee perks such as discounted or free attractions (if applicable)