Patient Access Rep

Job Description This position greets patients and guests in a courteous manner via telephone or in person; initiates scheduling appointments or completes the check‑in/admission process for patients; obtains and verifies accurate identification and demographic data for the patient’s medical record to aid in accurate reimbursement while maintaining confidentiality of all patient information. The role involves point‑of‑service collections, face‑to‑face patient interactions related to registration and admission, verification of insurance via electronic verification, telephone or web application, and cross‑training to support multiple functions across all patient and payer types. Education High school diploma or equivalent (Required) Associate’s degree (Preferred) Work Experience Minimum 1 year of experience in a hospital, clinic, medical office, or similar customer‑service environment, including front‑line registration, financial counseling, banking, retail, or roles involving direct customer or patient interaction. Certifications Certified Healthcare Access Manager (CHAM) Certified Healthcare Access Associate (CHAA) Certified Medical Assistant or other relevant medical specialty certification Knowledge, Skills, and Abilities (KSAs) Computer skills and dexterity required for data entry and retrieval. Effective verbal and written communication skills with the ability to present information clearly and professionally. Proficiency with Windows‑style applications and other role‑specific software packages. Strong interpersonal skills. Clerical skills and technical knowledge of healthcare insurance benefits, payor guidelines, and current federal, state, and local billing regulations. Ability to present information and respond to questions from patients and customers with proficiency. Problem‑solving ability and capacity to handle high‑stress situations while maintaining professionalism. Good organizational, time‑management, and conflict‑resolution skills. Excellent decision‑making and analytical skills with strong attention to detail. Ability to work collaboratively with other departments. Sound judgment in handling or escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms and paperwork are completed and accurate. Gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles, and self‑pay portions due. Perform financial analysis of each case and inform the patient of financial responsibility. Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer procedures at the end of each shift. Demonstrate respect and cooperation in all staff relationships and a genuine willingness to prevent or resolve interpersonal conflicts. Adapt communication style to the specific patient population, respecting privacy, method of introduction, and explanation of services or procedures. Other related duties as required. Additional Requirements Remain knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements applicable to the assigned area of responsibility. Maintain compliance with privacy and security programs; report unethical or questionable behaviors. Physical and Environmental Demands Sedentary work with occasional lifting of up to 10 pounds; exposure to communicable diseases, potential hazardous medication handling, and no requirement for emergency first aid. Occasional exposure to blood, body fluids, or tissue within standard clinical environment. Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr