Homeplace Associate Manager

Overview At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company where each employee is treated like family and trusted with legacy. What makes this a great opportunity? What Makes this a Great Opportunity As the Homeplace Manager, you will orchestrate the guest journey at the historic James B. Beam Distilling Co., shaping the future of bourbon tourism by developing a best‑in‑class visitor relations program. You will lead a high‑performing team to deepen guest engagement through world‑class tours, educational programs, and premium retail experiences. This role requires a visionary leader who balances operational excellence with storytelling and authenticity that define the Beam Suntory brand. Role Responsibilities Strategic Leadership & Team Development Recruit, mentor, and develop a diverse team of 25+ American Outpost Ambassadors; create a culture of accountability, high morale, and professional growth. Own all employee processes and policies, updating as needed to create consistency, fairness, and strong employee engagement. Analyze employee engagement data to support initiatives and action plans. Execute comprehensive onboarding and ongoing hospitality training to ensure the team delivers unforgettable moments for every guest. Set team goals and KPIs to support excellent delivery and experiences. Conduct regular evaluations and provide real‑time coaching to maintain premium service standards; serve as first point of contact for employee relations issues. Oversee the Experience Ambassador Lead on scheduling and other day‑to‑day management tasks. Operational Oversight Oversee daily operations of the visitor center, including ticketing, retail, and tour logistics. Provide insight and improvement initiatives to further develop guest experience programming based on guest and employee feedback. Work with cross‑functional stakeholders to align on guest experience logistics. Create daily and weekly campus communications, ensuring that department heads are aware of needs well in advance. Support retail operations, VIP experiences, and events when necessary. Manage complex scheduling for full‑time staff and seasonal support, ensuring optimal coverage during peak tourism periods. Work with the Director to ensure proper organizational design and staffing requests are in place. Generate reports from various platforms and assist in analysis of capacity and resource utilization. Maintain data to ensure proper processes and preventative maintenance on equipment, vehicles, and general items. Manage ticketing architecture, POS systems, and payroll processing for internal and temporary staff. Partner with the Safety Team to ensure a secure environment for visitors and staff; ensure staff remains up to date with required safety training. Collaborate with Safety team on OSHA data requirements. Brand & Industry Engagement Implement and champion programs such as "Better Drinking Culture" and "Intellicheck" to promote responsible and safe consumer engagement. Qualifications Required Education & Experience Bachelor's degree in Hospitality, Tourism, Business, or a related field (or equivalent experience). 3‑5 years of leadership experience in a high‑volume tourism, hospitality, or retail environment. Public Speaking Exceptional presentation skills with the ability to captivate and educate large, diverse audiences. Stakeholder Management Work across retail, VIP, key campus groups, and brand house to ensure connectivity and collaboration. Essential Skills Technical Savvy: Proficiency in Microsoft Office (Excel/PowerPoint) and modern ticketing/POS platforms. Communication: Elite verbal and written communication skills suitable for interacting with global guests and executive leadership. Mindset: A proactive, self‑starter mentality with the ability to innovate in a fast‑paced, historic setting. Preferred Qualifications Prior experience in the beverage alcohol or spirits industry. Advanced knowledge of Kentucky Bourbon history and the distillation process. General understanding of employment laws and regulations to collaborate with HR on employee issues. Physical Requirements & Work Environment Must be able to stand and walk for extended periods across a multi‑acre campus. Ability to work in varied conditions, including Kentucky's seasonal heat/humidity, uneven surfaces, and proximity to active industrial machinery. Occasional bending, climbing stairs, and the ability to lift/move up to 25 lbs. Relocation assistance may be offered to successful candidates depending on role requirements in accordance with company guidelines. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement