Patient Access Rep

DESCRIPTION

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability. Panorama provides a competitive total compensation package, including a full benefits package and a Profit‑Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better. The Patient Access Representative The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system. Essential Functions Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment. Effectively collect patient co‑pays for their visit or collect patient balance as needed. Maintain departmental goals and productivity parameters as set forth by the Manager. Assist patients with filling out paperwork, answering questions or concerns regarding insurance or balances. Cover co‑workers and cross‑train as necessary to meet the needs of the clinic. Other Responsibilities Assist team members as needed. Other duties as assigned. Benefits Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco‑free discount Dental & Vision Insurance 401(k) with Annual Employer Contributions Additional Coverage : HSA/FSA, short‑ and long‑term disability, life and AD&D, legal assistance, and more Employee Assistance Program (EAP) : Employer‑paid support for life’s challenges Generous Paid Time Off : Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays Pay information: $17.50‑$21/hour Requirements High School Diploma or GED required. 2 Years of medical office or customer service experience preferred. Excellent computer/10‑key skills. Knowledge with Word and Excel systems. Excellent interpersonal communication skills and customer service skills. Ability to maintain quality control standards. Ability to meet deadlines. Knowledge of EHR system is a plus. Type at least 40 WPM. Ability to multi‑task and prioritize. Ability to remain calm under pressure. Knowledge of HIPAA and OSHA requirements. Company: Panorama Orthopedics & Spine Center Job Type: Full‑time Address: 640 Plaza Dr, Highlands Ranch, CO, 80129 Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre‑employment drug screen and background check. Applications accepted until June 29, 2026 #J-18808-Ljbffr Umpartners