Clinical Program Manager

Clinical Program ManagerEpic Health Partners, LLC is committed to delivering exceptional, person-centered behavioral health services across Virginia. As we continue to grow, we are seeking an experienced Clinical Program Manager to provide strong leadership, support the development of high-performing teams, and ensure the delivery of high-quality care. This role is responsible for guiding program operations, fostering a culture of accountability and clinical excellence, and driving positive outcomes for both staff and the individuals we serve.Key Responsibilities:Provide day-to-day leadership over the clinical and administrative operations of assigned programs.Supervise, support, and develop clinical staff through onboarding, training, clinical supervision, coaching, and ongoing performance management.Deliver direct clinical services, including assessments, treatment planning, crisis intervention, care coordination, and therapy, as needed.Conduct and review assessments, Individualized Service Plans (ISPs), treatment plan updates, and discharge documentation in compliance with regulatory and organizational requirements.Ensure clinical documentation meets Medicaid, DBHDS, licensing, payer, and agency standards for quality, accuracy, and timeliness.Review and audit clinical records, progress notes, and related documentation to support compliance and quality improvement initiatives.Submit and monitor service authorization requests and participate in peer-to-peer reviews with managed care organizations, as required.Develop and maintain staff schedules to ensure adequate coverage and effective service delivery.Collect and report program-level metrics related to productivity, service delivery, compliance, and client outcomes.Lead and actively participate in team meetings, trainings, case reviews, and agency leadership initiatives.Build and maintain collaborative relationships with individuals served, families, referral sources, community partners, and internal stakeholders.Promote person-centered, trauma-informed, and recovery-oriented approaches in all aspects of program oversight and service delivery.Maintain compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI). Support agency growth, quality improvement efforts, and strategic initiatives as assigned.Qualifications:Master's Degree in Counseling, Social Work, Psychology, or related field required.Licensed in Virginia as LPC, LCSW, LMFT, or Clinical Psychologist.Minimum of three years of clinical experience including assessments, treatment planning, therapy services, and crisis/behavioral interventions.Minimum of two years of supervisory experience preferred.Strong knowledge of VADBHDS and DMAS regulations and evidence-based practices.Proficiency in psychosocial assessment, treatment planning, and clinical documentation.Strong verbal and written communication skills.Effective critical thinking, problem-solving, and decision-making abilities, including in crisis situations.Benefits:Health, dental, and vision insurancePaid time off and paid holidaysRetirement plan optionsOngoing training and professional developmentAbout Epic Health Partners: Epic Health Partners is a behavioral health organization dedicated to providing high-quality, person-centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence-based, trauma-informed, and recovery-oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.