Service Manager

Service Manager

The C. Harper Auto Group is actively seeking an experienced and passionate service manager to oversee the service department at one of our seven dealerships. The role involves operating an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The service manager will ensure the daily inventory of technicians time is consistently sold to service customers while maintaining excellent relationships with our customer base.

Essential duties include:

• Department management
• Customer service
• Operational efficiency
• Customer interaction

Responsibilities include:

• Representing the dealership in a professional manner
• Collaborating as a team with all technicians, advisors, and supervisors
• Performing a visual inspection with the customer
• Discussing all customer concerns during the visit
• Verifying customer information
• Creating proper repair orders
• Keeping customers informed of vehicle status
• Ensuring the vehicle is properly repaired and clean before delivery

Qualifications include:

• A minimum of 5-7 years of experience in automotive service management
• Strong leadership skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong analytical skills
• Proficiency with automotive service and CRM software
• High energy and enthusiasm with a passion for the automotive industry
• Clean driving record and a valid drivers license

Why C. Harper Automotive Group?

• Be part of an innovative and supportive work culture
• Competitive salary, full training, and incentives aligned with customer satisfaction
• Opportunities to shape the future of our service department
• Benefits that cater to your well-being and professional growth

About Us:

C. Harper represents a variety of brands across our dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Over the past 40 years, our core values of honesty, integrity, loyalty, and charity have driven our success. Our focus on family sets C. Harper Auto Group apart, creating a unique and supportive work environment with constant opportunities for growth within the company.

Equal Opportunity Employer: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.