Scheduling Coordinator

Why You Want to Work Here:

As a Scheduling Coordinator, you will play an important role in supporting daily scheduling operations and ensuring projects run smoothly. You will assist with coordinating schedules, managing incoming calls, communicating with customers, and maintaining accurate records. You will work closely with internal teams and external contacts to resolve scheduling conflicts, address customer concerns, and keep operations organized. This role is ideal for a reliable, detail-oriented professional with strong communication and organizational skills.

Responsibilities:

• Assist with creating, updating, and maintaining daily schedules using Excel.
• Answer incoming phone calls and respond to customer inquiries through phone and email.
• Coordinate scheduling changes and communicate updates to customers and internal teams.
• Address customer complaints, resolve scheduling conflicts, and follow up to ensure satisfaction.
• Maintain accurate scheduling information across databases and related software platforms.
• Communicate with operations teams, management, and subcontractors to coordinate scheduling needs.
• Maintain organized files, records, and administrative documentation.
• Identify scheduling issues and assist with finding solutions to keep operations running efficiently.
• Provide general administrative support and assist with additional office duties as needed.
• Cross-train with other departments and provide support as needed.

Requirements:

• At least 1 year of experience in scheduling, administrative support, office coordination, or customer service.
• Comfortable using Microsoft Excel for organizing and maintaining information.
• Strong phone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Problem-solving skills and ability to handle customer concerns professionally.
• Ability to work independently and collaboratively in a fast-paced environment.
• Reliable, proactive, and comfortable working in an office setting.

Preferred Skills:

• Experience coordinating schedules or managing appointments.
• Familiarity with Microsoft Excel, Outlook, Word, and SharePoint.
• Experience with scheduling databases or platforms such as ProntoForms and Microsoft Flow.
• Previous experience handling high volumes of incoming calls and customer inquiries.
• Associate’s or Bachelor’s degree preferred, but not required.