Shipping Supervisor

Shipping SupervisorFull-Time Hourly PositionReports to: Loadout/Shipping Manager Supports: APAA CompanyAbout APAA & Join Our TeamAlaska Premier Auctions & Appraisals (APAA) is a locally grown, Alaskan-owned small business committed to excellence in auction services. We connect people to meaningful items, antique treasures, historical artifacts, fine art, vehicles, equipment, firearms, jewelry, and everyday collectibles, and bring their stories to life through photography, cataloging, and careful stewardship.We're proud to have been named one of the 2025 Best Workplaces in Alaska by the Alaska Journal of Commerce. This recognition is based on feedback from an anonymous, third-party employee survey conducted by Best Companies Group. This honor reflects our team's dedication to a positive, supportive work environment.Join a collaborative, respectful team that values growth, integrity, and quality while supporting your development and celebrating your contributions. If you're organized, hands-on, and enjoy helping a team succeed, we'd love to hear from you. Every shipment helps complete a buyer's auction experience. Apply today and help us deliver exceptional service in Alaska and beyond.What the Shipping Supervisor DoesAs the Shipping Supervisor, you lead daily shipping operations within APAA's Fulfillment Department, preparing shipments, coordinating buyer communication, and directing assigned staff. You verify payment and shipping authorization, maintain accurate inventory and shipment records, and ensure merchandise ships securely and on time. You work closely with the Loadout/Shipping Manager, communicating operational concerns and escalating questions about shipping restrictions.Key Responsibilities Include:Prioritize shipping requests, assign tasks, and ensure timely completion.Verify items against buyer invoices and package securely for shipment.Confirm accurate labels, addresses, charges, and shipping documents.Coordinate carrier pickups, track shipments, and resolve delays, lost packages, and insurance claims.Communicate professionally with buyers about shipping costs, status, and concerns.Choose cost-effective shipping methods and follow carrier requirements and restrictions.Maintain shipping supplies and a clean, safe, and organized workspace.Document procedures, maintain records, and recommend improvements.Keep the Loadout/Shipping Manager informed of staffing needs, workload, and unresolved issues.Complete other duties and projects as assigned.Supervisory RoleDirect daily shipping operations and assigned staff, setting clear expectations and monitoring accuracy, productivity, and task completion.Train and coach staff on shipping procedures, systems, customer communication, and safe work practices.Document attendance, performance, and training concerns and communicate them to the Loadout/Shipping Manager for follow-up and support.The Impact You'll MakeProtect auction merchandise and build buyer confidence.Support smooth coordination across shipping, loadout, and other auction teams.Help assigned staff succeed through clear direction and daily support.What Success Looks LikeShipments go out on time, securely packaged, with accurate labels, charges, and tracking records.Buyers receive prompt communication, and shipping concerns are followed through to resolution.Staff follow procedures and work safely and efficiently.The workspace stays organized, supplies remain stocked, and the Loadout/Shipping Manager stays informed.Qualifications, Skills & AbilitiesTwo years of shipping, fulfillment, or logistics experience preferred.Previous experience leading, training, or coaching staff preferred.Knowledge of packaging methods, shipping software, carrier platforms, tracking systems, and shipping restrictions.Ability to read shipping documents, invoices, and company policies and maintain accurate records.Strong organization, time management, attention to detail, and professional customer service.Ability to improve workflows and recognize when management support is needed.Dependable, punctual, and solution-focused, with the ability to work independently and across teams.Proficiency in Google Workspace.Ability to climb stairs and ladders, lift up to 50 lbs. independently (more with assistance), and perform repetitive physical tasks, including extended standing or sitting.Valid Alaska driver's license.Ability to pass a background and reference check.Working Conditions & ScheduleYou'll work in a fast-paced, physically active shipping environment that requires accuracy, organization, and coordination of multiple tasks. The role combines hands-on packaging and merchandise handling with customer communication and daily staff oversight. Occasional overtime may be required. Schedule: Monday–Friday, 9:00 a.m. to 6:00 p.m. (8-hour shift + 1-hour unpaid break).Perks & Benefits401(k) with company matchingEmployee Health, Dental & Vision InsuranceEmployer-funded short-term & long-term disabilityEmployer-funded life insurancePaid time off & paid holidaysEmployee Assistance ProgramEmployee discountProfessional development assistanceReferral bonus programGeneral Standards & CultureMaintain strict confidentiality of all client materials and internal information.Return calls and correspondence within one business day (or within two hours when possible).Use company technology responsibly to support operations and maintain APAA's competitive advantage.Bring forward solutions, not just problems, with professionalism and proactive thinking.Maintain strong client relationships and uphold APAA's reputation for excellent customer experience.Assist other departments when requested, demonstrating teamwork and adaptability.Recommend ideas and improvements for operational efficiency, innovation, safety, and departmental growth.