Bakery Sales Associate

Bakery Sales AssociateWilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.Wilson Farm is hiring a full-time Bakery Sales Associate to join our Bakery Department. This position starts at $18/hour.Primary Responsibilities:Create a welcoming and positive customer experienceAdvise customers on item selection; provide accurate information about products, pricing and availability and offer adviceTake orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filledKeep customers informed about the order process and make follow-up calls as neededResolve customer complaints involving management as necessarySet up bakery products and be ready for store openings/closingsAssist customers both in person and by phone with questions and selecting productsStocking and replenishing shelves with appropriate products as neededGeneral clean up, organizing of bakery area to maintain neat appearanceWriting on some standard cakes - we will teach you!Other related tasks as assigned by department Manager and Assistant ManagerExperience/Qualifications needed:Outstanding customer service skills, excellent work ethicEnthusiastic, outgoing personality; positive attitudeReliable/punctual - reliable transportationExcellent communications skills - answering the phone and in personMust be at least 18 years of age to hold this positionWork Schedule:Full-time (45-50 hours/week)Schedule will be a mix of opening and closing on weekdays and weekend daysHoliday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needsPhysical requirements:Standing/bending/reaching for periods of timeUp/down stairs; in/out of coolers to access products for store retail floorMust be able to frequently lift/move approx. 30+lb racks of baked good productsBenefits:Competitive wages commensurate with experience.Health and Dental insurance with generous premium contribution by Wilson Farm401 (k) plan with employer match25% employee discountFriendly, customer-driven environmentPaid time offWilson Farm, Inc. is an E/O/E.