Branch Service Manager

Role Overview Royal Bank of Canada is hiring a mid‑level Branch Service Manager. This is a full‑time role in Nashville. The responsibilities, qualifications, and benefits are described below. What is the Opportunity? Join RBC and help clients thrive and communities prosper. The Branch Service Manager (BSM) is a player‑coach role, acting as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage, and develop a positive and productive work environment to foster a strong team culture within the branch. What will you do? Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, motivating staff, providing work direction, and resolving staff supervision issues or escalating to the Complex management team. Ensure effective communication of all policy and procedural changes that impact branch employees and their ability to perform their jobs. Onboard new accounts, accurately record all securities and/or coupons received from clients, and ensure they are credited to the proper accounts and transmitted to the Complex main office and Minneapolis following all required procedures. Oversee cage activities to ensure transactions are processed in a timely manner. Build and maintain professional relationships with clients, assist them, answer account questions, facilitate fund and securities transfers, complete trades, and process checks, wires, and ACHs promptly. What do you need to succeed? Must‑have Bachelor’s degree or job‑related experience. 3+ years of financial‑services experience with solid knowledge of industry rules and regulations. Strong written and verbal communication and computer skills. Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months. Attention to detail and a mindset of improving branch efficiency and effectiveness. Nice‑to‑have Supervisory experience. What’s in it for you? We thrive on the challenge to be our best, progressive thinking, and working together to deliver trusted advice. We care about each other, reaching our potential, making a difference in communities, and achieving mutual success. A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Supportive leaders who coach and manage opportunities for development. Opportunity to make a lasting impact. Dynamic, collaborative, high‑performing team. Flexible work/life balance options. Challenging and progressive work opportunities. Access to a variety of job opportunities across the business. Job Skills Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow‑Through, Product Services, Sales Activities Additional Job Details Address: 818 18TH AVENUE SOUTH, NASHVILLE, Country: United States of America Work hours per week: 40 Employment type: Full time Posted date: 2026-05-13 Application deadline: Applications accepted until 11:59 PM on the day prior to the application deadline date above Equal Opportunity Employer At RBC, we are guided by shared values of Client First, Integrity, Collaboration, Respect and Excellence and commit to building an inclusive workplace where diversity, belonging and opportunity are valued. RBC strives to deliver a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr