FOH Team Member

Job Description

Job Description

OUR MISSON: To put people at the heart of everything we do

OUR VALUES: Genuine Hospitality, Employee Development, Growth and Profitability, Operational

Excellence, Products and Safety, Community Involvement

HOURLY PAY RATE: $9.00 - $15.50 / per hour

POSITION SUMMARY

Job Purpose : The FOH Team Member position is responsible for four separate functional areas

including counter service, drive through order taking, drink order taking, and drive through window

service. This position will take orders, process payments, and fill and refill drinks according to recipes

and company procedures.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

Drive Through Order Taker (Outdoor)

• Takes orders accurately and processes credit card payments in the drive thru line
• Understands the menu and is able to answer guest questions and troubleshoot basic guest concerns
• Uses a tablet to accurately place orders using Point of Sale software
• Communicates effectively with other team members
• Understands and executes company guidelines for timeliness and accuracy

Counter Service

• Takes orders accurately and processes credit card and cash payments
• Understands the menu, able to answer guest questions, and troubleshoot basic guest concerns
• Delivers guest orders to the appropriate table in a timely manner
• Assists in cleaning the dining room as assigned
• Uses a Point-of-Sale system to place orders accurately
• Understands and executes company guidelines for timeliness and accuracy

Drive Thru Window (Indoors)

• Delivers guest orders and processes cash and credit card payments at the drive thru window
• Understands the menu, able to answer guest questions, and troubleshoot basic guest concerns
• Confirms order accuracy and quality before delivering to guests
• Understands and executes company guidelines for timeliness and accuracy

Drinks/Shakes

• Prepares drinks and milk shakes according to company recipes and specifications
• Can read and use an order screen
• Understands and executes company guidelines for timeliness and accuracy

All Positions

• Communicates effectively with guests and provides excellent customer service
• Adheres to back door security policies at all times
• Understands teamwork and can effectively assist other positions throughout the shift
• Maintains proper dress code and hygiene standards at all times
• Maintains proper cleaning and sanitation standards at all times
• Properly breaks down and cleans equipment at the end of the shift
• Ability to have fun at work

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform

the essential functions.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions
• Communication, oral - Ability to communicate effectively with others using the spoken word
• Communication, written - Ability to communicate in writing clearly and concisely
• Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
• Honesty/Integrity - Ability to be truthful and seen as credible in the workplace
• Time management - Ability to use available time to organize and complete work within given deadlines
• Working under pressure - Ability to complete assigned tasks under stressful situations

SKILLS

• Strong communication skills
• Ability to multitask
• The ability to read and follow a recipe
• Exhibits excellent teamwork
• Ability to read tickets and communicate with others
• Speed and accuracy are a must

PHYSICAL DEMANDS

Physical Demands

Stand C (Constantly)

Walk F (Frequently)

Sit O (Occasionally)

Handling C (Constantly)

Reach Outward C (Constantly)

Reach Above Shoulder C (Constantly)

Climb O (Occasionally)

Crawl O (Occasionally)

Squat or Kneel O (Occasionally)

Bend F (Frequently)

Lift/Carry

10 lbs or less F (Frequently)

11-20 lbs F (Frequently)

21-50 lbs F (Frequently)

51-100 lbs O (Occasionally)

Over 100 lbs N (Not Applicable)

Push/Pull

12 lbs or less F (Frequently)

13-25 lbs O (Occasionally)

26-40 lbs N (Not Applicable)

41-100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

A restaurant environment

The Saxton Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.