Regional Logistics Manager - Store Delivery

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

This position is a hybrid work location. The preferred location for the candidate would be in Central Florida. It will be a combination of working remotely and working at local facility while traveling to others covered in this market.

The Regional Logistics Manager oversees 4-5 Cross Docks and drives operational, financial and loss prevention goals, which is executed by influencing 3rd party logistics providers without direct authority. This is to be accomplished through detailed knowledge of Ross operations and managing the P&L of each Cross Dock that all have unique complexities. This position balances service to Ross customers, while ensuring that budgets are adhered to while also protecting company assets.

ESSENTIAL FUNCTIONS:

Driving Operational Performance

• Drive results through providing guidance, tools and information to meet or exceed key operational metrics. (On-Time Deliveries, Unloads, Mis-Directs, etc.)

• Collaborate with logistics provider's leadership to align on prioritization of operational opportunities and steps to achieve them.

• Manage and report on logistics provider projects that may have operational implications. Projects to include, but not limited to, MHE installations, Route Optimization, Floor Layout, Load Balancing and all Peak Planning.

• Collaborate with logistics providers on operational metrics that have a direct impact on hitting their budget, provide guidance on how they're going to solve issues, and hold them accountable to their plan.

• Responsible for managing and facilitating any Transitions, Moves or New Openings of Cross Dock facilities.

• Where necessary with Ross Leased facilities, ensure that issues that need to be addressed are channeled through the right departments and tracked through resolution.

Managing Financial Objectives

• Responsible for tracking how locations are performing to budget.

• Responsible for possessing a thorough understanding of logistic provider's contract.

• Manage the complexities of Ross's different cost models and, regardless of cost model, determine and report on any deviation to budget if it's due to an operational miss, overspends of line items or volumes.

• Responsible for communicating and elaborating on the financial performance of a logistics provider and detailing steps they are taking to come in line with their budget.

• Ensure the logistics provider is managing all aspects of the P&L statement.

• Collaborate with logistics provider and Transportation leadership on opportunities to reduce costs and maintain service levels.

Supporting Loss Prevention

• Ensure that the logistics provider is compliant with company's TSR based on the version that aligns with their contract and be aware of any exceptions.

• Ensure that the logistics provider is performing regular self-audits.

• Perform audits so that likelihood of passed audits should be high.

• Validate that work orders are in place for any Loss Prevention items that needs to be corrected.

• When possible, discuss Loss Prevention Audits with Area Loss Prevention Manager when onsite.

Supporting Positive Associate Relations Programs

• Support Positive Associate Relations Programs.

• Responsible for auditing locations compliance with Key People Processes.

COMPETENCIES:

• Driving Results

• Leading by Example

• Building Effective Teams

• Plans Aligns and Prioritizes

• Business Acumen

• Communication

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Minimum

• Bachelor's Degree or equivalent in work experience preferred

• 5-10 years manager level transportation experience to include outbound retail deliveries.

• Must possess excellent written and oral communication skills and be able to communicate with all levels and departments both within and outside the company.

• High-Level working knowledge of Microsoft Word, Excel, Access and Power Point

• Knowledge of current transportation regulations and future regulatory direction

• Skillful negotiator with strong ability to influence

Preferred

• Bachelor or MBA Degree (Transportation, logistics or Business related)

• Experience with direct P&L responsibilities

• 10-15 years prior transportation management experience - outbound retail

• Advanced analytical and reporting skills

PHYSICAL REQUIREMENTS/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a indoor facility. The nature of the job will require time within warehouse operation as well as some time outdoors of our Cross Dock facilities.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; most travel is planned, involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.

Vision requirements: Ability to see information in print and/or electronically.

Travel required up to 75%

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

Store Delivery Specialists

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.