Customer Service Representative |Part-Time|

Customer Service Representative (CSR)Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.Top Reasons to Join Our Team:Mission-Driven Culture: Be part of a team dedicated to improving the lives of underserved populationsTeam Collaboration: Work closely with medical, behavioral health, and outreach staffSupportive Work Environment: Training, mentorship, and leadership that caresVariety in Work: No two days are the same—help people in meaningful, diverse waysOpportunities to Grow: Career advancement and continuing education encouragedWe are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team.Requirements:Minimum two (2) years of office experience; healthcare setting preferredAbility to work compassionately with vulnerable and high-risk populationsProficiency in Microsoft Office and standard office equipmentStrong verbal and written communication skillsMust pass an enhanced background check through the Idaho Department of Health & WelfareWorking knowledge of Medicaid/insurance billing processes and patient eligibility is a plusKey Responsibilities:Greet and check in patients; verify demographics and insurance at each visitAnswer incoming calls, take accurate messages, and route communicationsSchedule new and follow-up appointments using the electronic practice management systemConduct end-of-day prep: verify schedules, make reminder calls, and assess client needsVerify Medicaid and other coverage; refer uninsured patients for outreach assistanceCollect co-pays and maintain accurate payment records, including daily reconciliationsMaintain and audit client charts, sliding fee documentation, and vouchersCoordinate with clinical staff to support client care and track no-showsMonitor and maintain multiple provider schedulesPerform general office duties (scanning, faxing, copying, handling mail)Maintain a clean and welcoming waiting areaProvide documentation and reporting support for outreach and donation programsAssist the Clinic Director and other team members as neededMaintain regular and predictable attendanceWorking Conditions & Physical Requirements:Work is performed in a fast-paced clinic setting with frequent interruptionsMust be able to stand, sit, and move intermittently for prolonged periodsFrequent use of hands, arms, and communication tools requiredOccasional lifting up to 40 lbs; rarely more than 41 lbsMay be exposed to emotionally distressed or medically complex individuals