CX QA Lead - Contact Center Excellence
Coinscapture
Clover Health is seeking a Quality Assurance Lead for the Houston Experience Center to own and mature the QA program across all member interactions. You will establish standards, scorecards, governance, and reporting while ensuring regulatory compliance and a developmental, human-centered approach to QA. You will lead a team of QA analysts, partner with Operations, Training, HR, Compliance, and Product to turn quality insights into coaching and process improvements that raise member outcomes and #J-18808-Ljbffr Coinscapture
Vacancy posted 2 days ago
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