Director of Transport Operations

Director of Transport OperationsJernigan Oil Transport, Inc. — Fuel Transport DivisionCompany: Jernigan Oil Transport, Inc.Division: Fuel TransportLocation: Ahoskie, NC (on-site; not a remote position)Reports To: Vice President of Transport Operations and PresidentAbout the RoleJernigan Oil Transport, Inc. delivers gasoline and diesel fuel to convenience stores, and commercial and industrial businessesacross our operating markets. We are looking for a Director of Transport Operations to lead our Fuel Transport divisionsdaily operations — ensuring every delivery is completed safely, on time, and in full compliance with all applicableregulations.This role owns dispatching operations end-to-end and serves as the central point of communication between customers,dispatchers, and drivers. The Director of Transport Operations operates as a peer to other department leaders — Safety &Compliance, Payroll/HR, and Billing (AP/AR) — and works closely with each of them to keep the transport division runningsmoothly.This is a demanding, always-on leadership role. Fuel transport operates around the clock, and this position requiresavailability nights, weekends, and holidays as operational needs arise. This is an on-site position based in Ahoskie, NC and isnot eligible for remote work; however, the nature of the role means work regularly extends beyond the office — includingdispatching and answering calls from home outside business hours and traveling to meet customers and drivers in the field, aswell as visiting terminals and garages.Primary PurposeThe Director of Transport Operations is responsible for overseeing all dispatching functions across Jernigan Oil Transport'soperating markets, ensuring that product is delivered safely and on time to every customer. This person leads and developsthe dispatch team while building strong, collaborative working relationships across departments to keep the transport divisionrunning efficiently.Key ResponsibilitiesDispatch Oversight & Operations• Own overall responsibility for daily dispatch operations across all operating markets (Chesapeake, Richmond, Selma,and Fayetteville).• Ensure delivery schedules are met, routes are optimized, and fleet capacity is used efficiently across convenience store,commercial, and industrial accounts.• Monitor real-time operations and resolve service disruptions — supply shortages, equipment breakdowns, weatherevents, or staffing gaps — to keep deliveries on track.• Establish and track key performance metrics (on-time delivery rate, cost per mile, fleet utilization, accident/incidentfrequency) and report regularly to leadership.Team Leadership• Directly manage Lead Dispatchers across all operating markets (Chesapeake/Richmond and Selma/Fayetteville) andoversee all Support Dispatchers.• Set clear performance expectations, coach and develop dispatch staff, and address performance issues promptly andfairly.• Build a strong daily communication rhythm between dispatch, drivers, customers, and other vendor partners to keepoperations aligned.• Recruit, onboard, and train dispatch personnel as the team grows; also responsible for recruiting and hiring drivers,which may include traveling to meet prospective candidates.Cross-Departmental Collaboration• Partner closely with the Safety & Compliance department to uphold DOT, FMCSA, and hazmat regulatory standards,and to build a strong safety-first culture across the dispatch and driver teams.• Work with Payroll/HR on driver scheduling, hours-of-service compliance, staffing needs, and personnel issues.• Coordinate with AP/AR (Billing) to ensure accurate, timely invoicing tied to completed deliveries and to resolve anydelivery-related billing discrepancies.• Serve as a key liaison with Sales/Customer-facing teams to align delivery commitments with operational capacity.Safety & Compliance• Ensure all dispatch and delivery practices comply with DOT, FMCSA, hazmat transport regulations, and internal safetypolicies.• Support incident response and investigation processes (spills, leaks, accidents) in partnership with the Director of Safety& Compliance.• Promote a culture where drivers and dispatchers can report safety concerns or near-misses without fear of blame.Qualifications• 5+ years of experience in transportation/logistics operations, with prior experience in fuel, petroleum, or hazmattransport strongly preferred.• 3+ years of experience directly managing dispatch or transportation teams, including multi-location or multi-marketoversight.• Working knowledge of DOT, FMCSA, and hazmat regulations relevant to petroleum transport.• Experience with dispatch/TMS software, fleet tracking, and telematics systems; experience with Inatechs TechOilDispatch/Delivery software and Motive (asset tracking, in-cab cameras, and ELDs) is a plus.• Familiarity with Paycom or similar HR/payroll platforms is a plus, given close coordination with the Payroll/HRdepartment.• Strong track record of cross-functional collaboration (safety, HR/payroll, billing, sales).• Excellent problem-solving skills with the ability to make sound decisions under time pressure.• Strong communication and leadership skills, with experience coaching and developing team leads.Physical & Working Conditions• On-site position based in Ahoskie, NC; not eligible for remote work. Frequent travel is required to meet with customers,drivers, and terminal operators across operating markets.• Requires regular travel between operating markets (Chesapeake, Richmond, Selma, Fayetteville, Apex).• Fuel transport is a 24/7/365 operation. This role requires regular availability nights, weekends, and holidays, and must bereachable to respond to urgent operational issues at any hour — including supply disruptions, weather events, equipmentbreakdowns, and safety incidents.• Requires the flexibility and stamina to manage a high-demand schedule with irregular hours on an ongoing basis.Jernigan Oil Transport, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr JERNIGAN OIL TRANSPORT INC