Billing & Customer Operations Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Operations Specialist Full Time Indianapolis, IN, US 5 days ago Requisition ID: 6324 MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Indianapolis, IN to support our fast-growing Security division. Position Summary: The Customer Operations Specialist plays a critical role in supporting the MCA Security Division by ensuring accurate order processing, billing, and account management. This position collaborates with Sales, Operations, and Finance teams to drive efficiency and maintain customer satisfaction. The ideal candidate will have strong attention to detail, organizational skills, and experience in customer operations or related fields. What you will be doing Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses. Set up projects in the ERP system and process change control requests. Collaborate with Sales to resolve booking rejections. Process daily billings for Service and Install. Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals. Quote and process subscription renewals while tracking software license expirations and renewals. Establish and manage billing cycles for subscriptions. Ensure timely invoice collection by contacting customers and managing collection activities for aged balances. Communicate with customers regarding new billings and overdue balances. Work with the Operations team to correct billing discrepancies. Issue invoice corrections and credits as needed. Edit Sales Orders for MAC and Box Sales jobs. Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering. What you will bring to the team 2+ years of experience in customer operations or related fields such as: Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR), Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc. Strong verbal and written communication skills with the ability to interact at all levels of the organization. Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines. Strong organizational and administrative skills with attention to detail. High level of integrity and discretion in handling confidential information. Experience in accounts receivable is a plus. Prior experience in an office setting is preferred. Your environment and physical requirements The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. Travel requirements Travel as necessary to support company and customer needs. Direct reports No Direct Reports Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #J-18808-Ljbffr Mobile-Communications-America-Inc