Regional Operations Manager (Government Contracting) in Huntsville

Job DescriptionJob Description
Regional Operations Manager- Location: Hybrid
TeamGov, Inc. | Travel Required | Multi-Site Operational Oversight

Position Summary
The Regional Operations Manager serves as the primary link between Corporate Leadership and assigned contract sites. This role provides operational oversight for approximately 8–12 contract locations and is responsible for maintaining a clear understanding of the operational, staffing, customer service, financial, safety, and performance status of each site.

This individual acts as the eyes and ears of Corporate Leadership in the field and must develop strong working relationships with Site Managers, government and commercial customer representatives, subcontractors, and internal stakeholders while maintaining independent oversight of site performance. Regular travel is required to investigate issues, conduct site visits, establish corrective actions, and ensure matters are followed through to resolution.

Primary Responsibilities – Contract and Site Oversight

Provide corporate-level operational oversight for approximately 8–12 assigned contracts.

Maintain regular communication with Site Managers and key site personnel.

Understand the scope, staffing requirements, major deliverables, customer expectations, and current issues for each assigned contract.

Review site operations to ensure contract requirements and company expectations are being met.

Identify operational weaknesses, staffing concerns, customer complaints, and potential contract risks.

Ensure Site Managers are addressing problems and completing required corrective actions.

Verify that reported corrections have actually been resolved.

Identify recurring problems that may require changes in staffing, procedures, training, equipment, subcontractors, or management.

Corporate Reporting

Serve as the primary communication link between assigned sites and Corporate Leadership.

Provide accurate written and verbal updates regarding contract performance.

Report significant customer concerns, staffing problems, safety issues, deficiencies, and operational risks requiring corporate attention.

Ensure Corporate Leadership is informed of significant issues before they become major customer or contract problems whenever possible.

Escalate serious issues immediately when they may affect contract performance, customer relationships, safety, compliance, or company reputation.

Site Visits and Inspections

Conduct routine and unannounced site visits as appropriate.

Meet with Site Managers, employees, customers, subcontractors, and other stakeholders.

Inspect site operations and verify that reported conditions match actual field conditions.

Review staffing, work quality, documentation, equipment condition, safety practices, housekeeping, and overall site performance.

Participate in customer meetings when operational or performance concerns exist.

Develop written site visit reports identifying observations, deficiencies, responsible parties, and corrective actions.

Follow up after visits to ensure deficiencies have been corrected.

Corrective Action and Problem Resolution

Determine the facts surrounding identified issues and concerns.

Coordinate with the Site Manager and appropriate corporate personnel.

Meet with the customer when necessary.

Develop a clear corrective action plan with responsible parties and completion dates.

Monitor progress until the issue is resolved and verify completion rather than relying solely on verbal confirmation.

Report final resolution to Corporate Leadership.

Customer Relationship Management

Maintain professional relationships with government and commercial customer representatives.

Attend customer meetings when requested or when operational concerns require corporate involvement.

Work with Site Managers to resolve customer concerns before they rise.

Help Corporate Leadership understand customer satisfaction, contract risks, and opportunities at each location.

Represent the company professionally during meetings, inspections, site visits, and performance discussions.

Site Management Support and Accountability

Provide guidance and support to Site Managers without taking over their day-to-day responsibilities.

Hold Site Managers accountable for contract performance, staffing, reporting, documentation, and customer service.

Identify sites or teams that may require additional training or corporate support.

Assist with developing corrective plans for underperforming locations.

Recognize strong-performing sites and identify processes that can be replicated across other contracts.

Help maintain consistent operational standards across all assigned locations.

Staffing and Personnel Oversight

Monitor staffing levels and significant vacancies at assigned locations.

Identify staffing shortages that may create contract performance risks.

Work with Corporate Leadership and Human Resources when recruiting or personnel actions are required.

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