Store Manager (South Coast Plaza)

THE ROLE

The Store Manager will be responsible for leading and inspiring a team of talented individuals to deliver an exceptional client experience while driving business growth through strategic leadership, entrepreneurial thinking, and operational excellence. This role will oversee all aspects of the boutique business, with a strong focus on cultivating client relationships, developing talent, and elevating the Thom Browne brand presence within the South Coast Plaza market.

Primary Responsibilities:

• Lead, inspire, and develop a high-performing team through coaching, accountability, and ongoing feedback to drive sales performance and cultivate a collaborative team culture
• Drive boutique performance by developing strategic business plans, setting achievable goals, and identifying opportunities to grow both existing and new clientele
• Foster a best-in-class luxury client experience by building long-term relationships, strengthening client loyalty, and ensuring elevated service standards across all touchpoints
• Establish and maintain an active presence within the local luxury community, cultivating relationships and partnerships that support brand awareness and business growth within the South Coast Plaza market
• Partner closely with leadership to identify opportunities within all business categories, leveraging product knowledge, client insights, and clienteling strategies to maximize performance
• Champion CRM initiatives and client outreach strategies to attract, retain, and engage VIC and high-potential clients
• Ensure operational excellence across all boutique functions including inventory management, stock optimization, cycle counts, shrink awareness, expense management, and policy compliance
• Maintain impeccable visual merchandising and boutique presentation standards in alignment with Thom Browne brand directives
• Recruit, onboard, train, and retain top luxury talent while fostering a culture centered around development, accountability, and brand passion
• Act as a brand ambassador for Thom Browne, embodying the brand values and delivering a highly personalized and elevated in-store experience

THE IDEAL CANDIDATE

• 5–8+ years of leadership experience within luxury fashion retail, preferably in a high-volume boutique or flagship environment
• Strong understanding of the South Coast Plaza luxury landscape and clientele preferred
• Proven ability to drive sales performance, build long-term client relationships, and lead successful clienteling initiatives
• Entrepreneurial mindset with strong business acumen and the ability to identify opportunities and implement strategic action plans
• Passion for luxury fashion, styling, craftsmanship, and delivering an elevated customer experience
• Exceptional leadership and talent development skills with the ability to inspire and motivate teams
• Operationally strong with experience managing inventory, expenses, shrink, and overall boutique performance
• Excellent interpersonal, verbal, and written communication skills
• Highly collaborative, adaptable, and solutions-oriented with the ability to thrive in a fast-paced luxury retail environment
• Proficient with CRM tools and luxury retail systems to support client engagement and business growth

WHAT WE OFFER YOU

• Competitive compensation. Salary range is $110,000 - $130,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
• Comprehensive benefits package
• Thom Browne Classic Uniform
• 401(k) company match
• Diverse and inclusive working environment