Benefit Educator

Express Scripts by Evernorth is seeking professional, engaging Benefit Educators to support client benefit fairs and events. This on call role is ideal for individuals who enjoy face to face interaction and are comfortable representing a trusted pharmacy benefit services manager brand in public, client facing environments.

Benefit Educators serve as a knowledgeable, approachable presence at benefit fairs, helping individuals understand their pharmacy benefits, answer high level questions, and access appropriate resources.

Key Responsibilities

• Deliver positive, informed member experiences by supporting individuals at client benefit fairs and events
• Increase benefits awareness and engagement through proactive, professional attendee interactions
• Build trust and confidence by answering high?level pharmacy benefit questions and connecting attendees to appropriate resources
• Support consistent, high?quality event execution by sharing educational and promotional materials
• Contribute to continuous improvement by completing required post?event feedback

Training & Preparation

• Attend an annual Express Scripts training to build foundational knowledge of the organization, industry, and educator role
• Participate in a 30-minute – 1-hour account-specific training session with the account team at least 48 hours prior to each assigned benefit fair
• This training covers client-specific plan details and key talking points to ensure educators feel prepared and supported

Work Requirements

• Must reside locally within the assigned geographic area
• Willingness to travel within the region; reliable transportation required
• Availability on an as-needed basis, including occasional last-minute requests
• Professional attire and demeanor required at all events

Skills

• Strong verbal communication and interpersonal skills
• Comfort engaging individuals one-on-one and in small group settings
• Professional presence in client-facing environments
• Customer service or public-facing experience preferred
• Familiarity with benefits or insurance information is a plus