FINANCIAL COUNSELOR

Financial Counselor – Patient Access

GW Health is the first new full-service hospital in Washington, DC in more than 20 years, integrating clinical care with existing community providers, Federally Qualified Health Centers (FQHC's), The George Washington University Hospital, and our Urgent Care Center in Ward 8. This integrated delivery system is a robust network of care for all District residents, but more importantly, it ensures that residents of Wards 7 and 8 have access to high quality care in their community. This full-service hospital includes 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and newborn delivery, an ambulatory pavilion for clinic visits and other outpatient services, a 500-car garage, and a helipad for emergency transport.

We are seeking an experienced Financial Counselor – Patient Access (Full-Time). Our ideal candidate will be responsible for the in-depth and detailed evaluation of patient financial history for both uninsured and under-insured patients (inpatient and outpatient), for the purposes of determining eligibility for State and Federally funded financial assistance programs. Responsible for ensuring insurance authorization for patient services has been obtained/verified, establishes working relationship with all departments of CHRMC and contractors, conducts timely follow-up/monitoring of accounts to ensure time frames are maintained according to statute. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups.

About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries.

Qualifications

Requirements:

• Associate degree or Certified Healthcare Access Associate (CHAA) certification
• 5 years of current experience in a hospital registration, Business office and/or Case Management as related to insurance

Skills:

• Knowledge of medical terminology
• Strong communication skills, both verbal and written
• Demonstrates sound judgment and critical thinking skills
• Strong organizational and problem-solving skills and PC and spreadsheet proficiency
• Strong Service Excellence skills
• Works well in a stressful environment
• Ability to complete multiple tasks simultaneously and work under pressure
• Effective communication skills, both verbal and written
• Effective interpersonal skills
• Ability to maintain confidentiality
• Ability to adapt to multiple and changing priorities

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.