Client Success Partner

Job Description

Job Description

Who We Are
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Who We Are Looking For:

As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client’s daily needs in Columbus, OH. This role requires a sense of urgency to react and foresee potential issues that impact our client and you will fully own the client relationship and oversee the full-service food program.  At its core this is a sales and operations role with a focus on expanding our relationships with the catering customer you will supporting. This role requires onsite work Monday- Friday. 

Who You Are:

• You love building relationships with customers and genuinely enjoy customer service 
• You will go above and beyond to make sure your customer’s needs are met
• You are friendly, high energy and love interacting with other people
• You are empathetic to your core yet comfortable being tough and taking a stand
• You are savvy with technology and will be comfortable in a fast-paced startup
• You have a take-charge attitude and are optimistic in the face of problems, and know that you're capable of finding solutions 
• You enjoy working in a team environment with an "all hands-on deck" approach
• You are very organized and detail oriented
• Corporate Dining or Food Program Manager or Restaurant Management experience is a plus!

What You Will Be Doing:

• Acting as the single point of contact for a Fooda client
• Maintain the relationship with the catering client  by offering solutions, solving problems, and managing issues
• Work closely with our client to determine catering needs; source appropriate vendor, plan, organize and execute daily drop-off and staffed events
• Communicate all event details, client requests, and delivery information to restaurant partners
• Oversee onsite restaurant teams dedicated to the site and escort visiting restaurants and ensure service level agreements are being met daily
• Negotiate new menus with restaurant partners for special requests 
• Managing and optimizing the success of the fully permitted food service operation for both breakfast and lunch
• Available to work ONSITE daily, Monday-Friday, between 5:30am-2:00pm, 40 hours/week in Columbus, OH

What You Should Already Have:

• 5-10 year(s) of professional experience 
• Strong customer facing skills
• Bachelor’s Degree preferred
• Ability to adapt quickly and learn new tasks independently
• Proven skills demonstrating a strong work ethic adhering to both Fooda’s internal employee and external customers need

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• Flexible spending accounts
• 401k matching 
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

The salary range for this role is $50,000-$60,000. The salary is dependent on a number of factors including but not limited to: work experience, training, location and skills. 

 

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