Membership Director

Membership Director

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

The Director of Membership will be a vital member of the senior leadership team for Indigo Road and will be directly responsible for three key areas; Membership, Member Relations, and Programming & Events.

The Director of Membership will be responsible for membership recruitment, development of a strong and diverse membership community, member satisfaction and member retention. In addition, the Director of Membership will organize, oversee, communicate and successfully promote a diverse, unique and vibrant calendar of events that reflect the values of Indigo Road.

What we will ask of you:

• Act as one of the leading public voices for the property.
• Responsible for day-to-day management of membership operations.
• Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets.
• Evaluate and modify membership application procedures, policies, house rules, fees, etc.
• Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections.
• Lead membership inquiries, tours, applications and onboardings.
• Coordinate the process of reviewing membership applications.
• Ensure all membership applications are processed in a timely manner and with utmost confidentiality.
• Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas.
• Participate in the orientation of all employees to communicate the role of Membership & Events at the property and the club's vision, mission and values.
• Oversee member communications and member relations.
• Collaborate with Marketing and Communications Manager on external marketing strategies.
• Ensure website and communications materials are always updated.
• Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards.
• Maintain records of member feedback including compliments and complaints, and relay feedback to the appropriate department, as required.
• Contact members who break house rules or will have memberships suspended and/or revoked.
• Create and manage meaningful relationships with members – while contributing to the successful creation and retention of membership.
• Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event.
• Guide the Private Events Program
• Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership.
• Assist in development of event budgets and manage post-event follow up and reporting.
• Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals.
• Ensure compliance with insurance, legal, health and safety obligations.
• Help develop event strategy and roadmap, including ideation and execution.
• Supervise the Events Manager, Marketing Specialist, and Community Team.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Other duties assigned by the General Manager.
• Available to work evenings and weekends as necessary for events and programs.

Requirements for Success:

• A passion for personal wellbeing, social community, and contributing to the 'greater good.'
• Demonstrate success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan.
• Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays.
• Relish working well under pressure and within timelines.
• Be a creative problem-solver who relishes overcoming challenges.
• Enthusiastically work in cross functional environments and roles.
• Be able to support surges in workload.
• 3+ years relevant working experience.
• Strong time management skills and ability to manage concurrent tasks efficiently.
• High energy, positive, professional attitude, pride in work product.
• Excellent communication skills, including writing and proof-reading skills.
• Knowledge in social media, marketing and CRM software is a plus.

Benefits:

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.