Customer Care Specialist

Customer Care Specialist

Expected Rate: $18-20/hour (subject to change) Hours: Flexible early as 7:00 am start time Location: Fully Onsite in Hales Corners, WI, 53130 Schedule: Monday-Friday 8a 9p and Saturdays 8a 5p. Typical shifts are 10a 7p, 11a 8p and 12p - 9p CST. Assignment Duration: 4 months, potential to convert to FTE depending on performance, attendance and business need (typically convert ~20% of contractors)

Job Overview

• The Customer Care Specialist will handle basic customer calls related to the upcoming system conversion and the customer transition associated with the Bank merger.
• They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed.
• 1-2 years of experience in call handling
• Logging into accounts, escalating issues
• Some financial experience is preferred

PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.