Technical Inside Sales Manager

Job Description

Job Description

Position Purpose:
As Technical Inside Sales Manager for Steeltech, you will lead and develop our technical inside sales team while playing a crucial role in the company's growth and customer satisfaction. You will establish and maintain relationships with new and existing customers and work closely with our outside sales team to support our comprehensive range of heat and corrosion-resistant products for various industries, including Heat Treat, Aerospace, Automotive, Steel Mills, and Cement and Lime. In addition to managing your own customer relationships, you will oversee the day-to-day performance, development, and results of the inside sales team.

Essential Duties and Responsibilities:

1. Team Leadership: Lead, supervise, and mentor the technical inside sales team, setting clear expectations and fostering a positive, honest, and results-driven culture.
2. Performance Management: Establish individual and team sales goals, monitor performance against targets, provide ongoing coaching, and conduct regular performance reviews.
3. Development: Train inside sales staff; identify skill gaps and support the professional growth of team members.
4. Process and Workflow Management: Develop and refine sales processes, assign accounts, and ensure consistent follow-up and service standards across the team.
5. Customer Relationship Management: Establish and nurture relationships with new and current customers, representing Steeltech's brand in a positive, honest, and professional manner.
6. Lead Generation and Follow-up: Make outbound calls to potential customers, follow up on leads, answer questions, and send additional information as requested.
7. Prospecting: Locate customers who need our service by cold calling, emailing, and following up on potential leads.
8. Technical Product Knowledge: Develop a deep understanding of Steeltech's products to communicate effectively with customers, determine their needs, and recommend appropriate solutions.
9. Sales Process Facilitation: Guide customers through the entire sales process, from initial contact to account set-up, including providing pricing and lead times.
10. Quoting and Account Management: Assist in generating quotes and enhancing relationships with existing customers.
11. Market Intelligence: Gather and report customer feedback, industry trends, and competitor information to support strategic decision-making.
12. Reporting: Maintain accurate records of all sales activities and prepare regular reports on team and individual sales performance and forecasts for management.
13. Collaboration: Work closely with internal teams, including engineering, production, and outside sales, to ensure customer needs are met efficiently.
14. Additional Duties: Perform other tasks as assigned by management.

Qualifications:

• Prior experience leading, supervising, or coaching a sales or customer service team
• Demonstrated ability to motivate, develop, and hold team members accountable to goals
• Understanding and ability to form relationships with proper personnel and decision-makers to attain sales
• Understand and read technical drawings to discuss with the customer and convey the requirements to the plant
• Experience with Odyssey ERP Software a plus
• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational and time-management skills to balance individual contributions with team oversight
• Very driven to meet personal and company goals and expectations
• Must be able to work independently
• 3 years of customer service (Required)
• 2+ years in a sales or team leadership/supervisory role (Preferred)

Steeltech is an equal opportunity employer. We look forward to hearing from qualified candidates who are ready to contribute to our continued success.

\nCompany Description

Since 1929, Steeltech has been serving international and domestic markets with excellence. We offer products for use in many industries, including Heat Treat, Aerospace, Automotive, Steel Mills, and Cement and Lime. Our comprehensive range of products and materials ensures that furnace equipment and other components hold up for many years of use. Steeltech is recognized internationally for our high-quality materials and innovative solutions in the heat and corrosion resistant materials sector. We pride ourselves on our technical expertise and customer-focused approach.

Company Description

Since 1929, Steeltech has been serving international and domestic markets with excellence. We offer products for use in many industries, including Heat Treat, Aerospace, Automotive, Steel Mills, and Cement and Lime. Our comprehensive range of products and materials ensures that furnace equipment and other components hold up for many years of use. Steeltech is recognized internationally for our high-quality materials and innovative solutions in the heat and corrosion resistant materials sector. We pride ourselves on our technical expertise and customer-focused approach.