Automotive Call Center Representative

Job Description

Job Description

Automotive BDC Associate

SONS Auto Group is looking for an  Internet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base. 

What We Offer:

• Employee & Family purchase program
• Medical and Dental Insurance
• 401(k)
• Paid Vacation
• A fair and safe family-run business environment

Responsibilities:

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

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