Patient Care Coordinator

All American Home Care LLC

Patient Care Coordinator

The Patient Care Coordinator is responsible for managing the day-to-day coordination of caregiver schedules and ensuring all client cases are properly staffed and maintained. This role operates at the center of operations, balancing client needs, caregiver availability, and service continuity in a fast-paced home care environment. The Coordinator owns case coverage, communication, and problem resolution, ensuring no gaps in care. This position plays a critical role in client satisfaction, caregiver retention, and the overall stability of a new and expanding office.

Key Responsibilities:

Conduct new client welcome calls and assist with onboarding and service setup
Manage and maintain active client cases, ensuring all shifts are fully staffed and covered
Monitor authorizations, schedules, and service hours to ensure compliance with approved care plans
Track and resolve missed visits, EVV exceptions in LTSS, and scheduling discrepancies in a timely manner
Assist with incident reporting, hospitalization updates, and other compliance-related documentation
Participate in on-call rotation and provide after-hours coordination support when required
Match caregivers to client needs based on availability, location, and skill set
Monitor open cases and take immediate action to fill unstaffed or last-minute coverage needs
Maintain accurate scheduling records and updates in internal systems
Respond to client concerns and escalate issues when necessary
Track and follow up on attendance, reliability, and caregiver performance concerns
Support onboarding coordination by aligning newly cleared caregivers with open cases

Performance Expectations:

Maintain full coverage of assigned client cases with minimal gaps
Respond quickly to call-outs and staffing issues with same-day resolution
Ensure accurate and up-to-date scheduling records at all times
Maintain strong communication with caregivers and clients
Contribute to client satisfaction and caregiver retention through consistent coordination
Demonstrate ownership of cases and accountability for outcomes

Qualifications:

Associate or Bachelor's degree in Healthcare Administration, Business, or related field preferred
Experience: 1+ year of experience in scheduling, coordination, or operations (home care preferred)
Experience managing multiple schedules or high-volume coordination tasks
Strong communication and problem-solving skills
Ability to work in a fast-paced, high-pressure environment

Core Competencies:

Strong organizational and time management skills
Ability to multitask and prioritize under pressure
High sense of urgency and accountability
Clear and professional communication
Problem-solving and decision-making ability
Attention to detail and accuracy
Reliability and consistency

All American Home Care LLC

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Vacancy posted 1 day ago

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