General Manager

General Manager

City Wide Facility Solutions – Southeastern Wisconsin

Milwaukee, Wisconsin

Lead People. Drive Growth. Create Impact.

Are you an emotionally intelligent leader who can inspire teams while driving accountability and results? Are you energized by building culture, solving problems, and helping others succeed? Can you confidently lead through growth, change, and organizational challenges while maintaining positivity and professionalism?

At City Wide Facility Solutions, we believe leadership is more than managing operations — it is about creating influence, developing people, building trust, and generating a lasting ripple effect throughout our company and community.

City Wide Facility Solutions in Milwaukee, Wisconsin is seeking an exceptional General Manager to lead and grow our Southeastern Wisconsin business. This is a high-impact executive leadership opportunity for someone who thrives in a fast-paced, growth-oriented environment and possesses the emotional intelligence, operational discipline, strategic mindset, and leadership presence necessary to inspire teams and drive long-term success.

The General Manager will oversee all aspects of the business including sales, operations, client retention, financial performance, leadership development, and organizational culture. This individual will play a critical role in shaping the future of the company while leading with accountability, vision, positivity, and operational excellence.

This role is ideal for a leader who can balance strategy with execution, performance with people development, and growth with culture.

Who We Are

At City Wide Facility Solutions of Southeastern Wisconsin, we’re more than a facility management company. We are a people-first, purpose-driven organization committed to creating a lasting Ripple Effect throughout our clients, employees, contractors, and community.

Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive.

Why You’ll Love It Here

We are intentional about building a workplace where people feel valued, challenged, supported, and inspired to grow. This is a place for leaders who want to build something meaningful, develop others, and create momentum that extends far beyond the walls of the office.

Key Responsibilities

Leadership & Culture

· Lead with integrity, humility, professionalism, and emotional intelligence.

· Create a culture centered around accountability, teamwork, positivity, continuous improvement, and operational excellence.

· Inspire, coach, and develop leaders throughout the organization.

· Foster an environment where employees feel supported, challenged, valued, and empowered to grow.

· Set the emotional tone and leadership standard for the organization through consistent communication and behavior.

· Build trust and alignment across all departments and teams.

Business Growth & Strategy

· Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.

· Lead and support sales initiatives focused on expanding market presence throughout Southeastern Wisconsin.

· Identify opportunities for operational improvements, scalability, and long-term business growth.

· Analyze key business metrics and financial performance indicators to drive informed decision-making.

· Maintain focus on strategic priorities while balancing daily operational demands.

Operations & Performance

· Oversee daily operations across sales, operations, finance, administration, and client management functions.

· Ensure operational consistency, accountability, and alignment with company standards and expectations.

· Drive performance through clearly defined scorecards, goals, and measurable outcomes.

· Improve client satisfaction, retention, and Net Promoter Score (NPS) performance.

· Build operational systems and processes that support sustainable long-term growth.

Financial Oversight

· Manage budgeting, forecasting, and financial planning responsibilities.

· Maintain strong understanding of financial statements, profitability, labor management, and operational efficiency.

· Ensure responsible stewardship of company resources and financial performance.

Relationship Management

· Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners.

· Represent the company professionally within the Milwaukee business community.

· Strengthen partnerships that contribute to long-term organizational success.

Leadership Expectations

The successful candidate will demonstrate:

· Exceptional communication and interpersonal skills

· Strong decision-making ability and sound judgment

· Resilience and composure under pressure

· Strategic thinking combined with operational execution

· High emotional intelligence and self-awareness

· The ability to lead through change and organizational growth

· A commitment to developing people and building future leaders

· Consistency, accountability, and follow-through

· A solutions-oriented and proactive mindset

· The ability to create momentum, clarity, and alignment throughout the organization

Requirements

· 7–10+ years of progressive leadership experience in operations, business management, sales leadership, or general management

· Proven success leading high-performing teams in a growth-oriented environment

· Strong operational, organizational, and financial management skills

· Exceptional communication, coaching, and relationship-building abilities

· High emotional intelligence with the ability to lead effectively under pressure

· Strategic thinker with the ability to execute tactically and operationally

· Entrepreneurial mindset with adaptability in fast-paced environments

· Strong accountability and follow-through

· Proficiency with Microsoft Office and business software systems including CRM and ERP platforms

· Bachelor’s degree in Business or related field preferred; MBA a plus

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this position. These include prolonged sitting, standing,

walking, bending, and occasional lifting of up to 70 pounds. Occasional local travel and outdoor work may be required depending on operational and client needs.

Benefits

City Wide Facility Solutions offers competitive compensation and comprehensive benefits including:

Base Salary 110k - plus commissions - 175k-200k on track for top performers -

· Health Care Plan (Medical, Dental & Vision)

· Retirement Plan (401k) with 4% Company Match

· PTO (Paid Time Off)

· 9 Paid Company Holidays

· Monthly Auto Allowance

· Awards Trips Based Upon Performance

· Company Cell Phone

· Exceptional Work/Life Balance

· Ongoing Training & Leadership Development