Junior IT Administrator

Fortreum is a trusted leader in cloud and cybersecurity services, ranked among the Top 5 FedRAMP Third Party Assessment Organizations (3PAO). With the addition of Kovr.AI, we have expanded our capabilities to include advanced cyber risk quantification and analytics, enabling organizations to better understand, measure, and communicate risk. Together, we deliver independent, third-party, vendor-agnostic regulatory assessment and advisory services, alongside advanced cybersecurity offensive and compliance technical solutions. Our comprehensive service portfolio spans regulatory compliance frameworks including FedRAMP, CMMC, FISMA, SOC, PCI, ISO, and HIPAA.

Working with Fortune 500 companies and leading cloud service providers, we've built our reputation on service-delivery excellence and an unwavering commitment to client success. Our continued rapid growth creates exceptional opportunities for driven professionals to make their mark in the cybersecurity industry-guided by our core values: quality above all, a customer-driven mindset, autonomy, and personal accountability.

The Opportunity

We are seeking a Junior IT Administrator who is keen to grow their skills in areas like Microsoft Azure, Microsoft Intune, and other Microsoft 365 services. Basic experience with ticketing systems and an understanding of service management are advantageous. The ideal candidate will have:

• A passion for problem-solving and learning new technologies.
• A customer service-oriented approach, even when under guidance.
• The ability to handle multiple tasks with support from senior team members.

Key Responsibilities

This role will specialize in IT Administration of systems and services to support the Fortreum business, including but not limited to the following responsibilities:

• Perform basic hardware and software installations, configurations, and updates of Fortreum workstations and systems.
• Set up, manage, and support user access to M365 services.
• Assist in managing user endpoints including both Windows and Mac workstations.
• Support the monitoring and basic troubleshooting of cloud services like Microsoft Intune and Office 365 under supervision.
• Use JIRA for tracking and prioritizing IT support requests (helpdesk queue and task prioritization).
• Provide customer service by responding to and resolving IT-related queries from employees and clients (supporting our XRAMP Platform).
• Work collaboratively with the IT team to ensure service continuity.
• Contribute and develop technical documentation as needed.
• Follow and help enforce basic security protocols to protect data and IT infrastructure.

This is a hybrid position, with an expectation that onsite work will be requested on a 1-2 day a week basis with additional time onsite as required to resolve physical issues at our Lansdowne office.

Business travel is not expected.

Basic Qualifications

• Associate's degree or equivalent in Computer Science, Information Technology, or related field; or equivalent work experience.
• Some experience or internship in an IT support role.
• Knowledge of Microsoft Office 365 administration.
• Familiarity with Microsoft Endpoint Management tools like Intune and workstation management.
• Basic proficiency in JIRA or similar issue management systems.
• Understanding of basic service management principles.
• Good problem-solving skills.
• Effective communication skills, both verbal and written.
• Team player mindset.
• Ability to juggle multiple tasks with supervision and can work autonomously to complete tasks.
• Willingness to learn and grow within the role.

Preferred Skills

• Eager to learn new technologies and concepts.
• Demonstrated problem-solving capabilities.
• Good interpersonal skills for team collaboration.
• Strong documentation skills.
• Any relevant technical certifications, such as:
• -CompTIA A+ Certification
• -Microsoft Certified: Fundamentals (example: Azure Fundamentals or Modern Desktop Administrator)
• -Atlassian Jira Fundamentals

Posted Salary Range

$65,000 - $75,000 annual salary

What Fortreum Offers

We offer a competitive compensation package, where you will be rewarded based on your performance/outcomes and recognized for the value you bring to our business. Our benefits package includes medical insurance, dental insurance, vision insurance, 401K plan with a 4% match, company paid short-term disability, company paid long-term disability, company paid AD&D and life insurance, flex time off, annual bonuses, training stipends, certification reimbursements, access to over 30,000 free online training courses, personal cell phone allowance, new hire and annual home office stipend, spot awards and eleven paid holidays.

An Affirmative Action and Equal Opportunity Employer

Fortreum is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email View email address on click.appcast.io. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io or call View phone number on click.appcast.io. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.