2Nd Shift Guest Services Representative

Job Description

Job Description

As a 2nd Shift Guest Services Representative at Rolling Hills Hospitality, you'll be pivotal in crafting unforgettable experiences for our guests. Your efforts ensure each guest feels genuinely welcomed and leaves with a smile. You'll be the main point of contact, maintaining our high service standards and boosting guest satisfaction. We believe in a supportive work environment where caring for our team leads to exceptional guest service.

Join us in a dynamic role, surrounded by a culture that values thoughtful hospitality and business-minded thinking. With guidance from experienced leaders, you'll have the chance to grow professionally and contribute to the success and development of our team. Let's work together to create a welcoming atmosphere for our guests and make each visit memorable.

$14 - $15 hourly

• Welcome guests with a warm smile and ensure they feel valued from the moment they arrive
• Efficiently manage check-in and check-out processes, ensuring accuracy and a seamless experience for guests
• Respond promptly to guest inquiries and requests, providing clear and helpful information to enhance their stay
• Collaborate with team members to maintain a clean, organized, and inviting lobby area
• Monitor guest feedback and proactively address any concerns to ensure satisfaction and loyalty
• Assist in coordinating guest services, such as transportation and special accommodations, to meet individual needs
• Maintain up-to-date knowledge of local attractions and services to offer personalized recommendations to guests

Additional Qualifications

• Strong customer service skills with a commitment to delivering exceptional guest experiences
• Effective problem-solving abilities with a proactive and solution-oriented mindset
• Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members
• Highly organized with the ability to manage multiple tasks in a fast-paced environment
• Strong time management skills and the ability to prioritize responsibilities efficiently
• High level of attention to detail and accuracy in all tasks
• Basic computer proficiency, including data entry and typing skills
• Ability to stand and remain active for extended periods (up to 8 hours per shift)
• Availability to work a flexible schedule, including weekends and holidays

Position Details:

• Full-time, 2nd shift (3:00 PM – 11:00 PM)

Preferred Qualifications:

• Experience with hotel property management systems, such as FOSSE, is preferred but not required
• Willingness to learn and be trained in hotel systems and brand standards

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.