Premium Experiences & Group Sales Representative

Premium Experiences & Group Sales Representative

Location: San Antonio, TX

Hours: Full Time, flexible and extended hours, including evenings, weekends and holidays, in addition to normal office hours

Compensation: $45,000

About The Position

Reports to the Director of MarketingMusic, Comedy and Events.

Oversees premium experience and group sales initiatives at ATG Entertainment, San Antonio venues (Majestic & Empire Theatres, The Espee).

Increases sales for the Starlight Suite Membership program, groups and experience upgrades, including the Ambassador Lounge at the Majestic Theatre and S.P. Lounge at The Espee.

Coordinate with the Customer Experience Director and Director of F&B to ensure smooth service operations with premium clients.

Key measures of performance include tracking and achieving identified sales benchmarks, implementing innovative initiatives to enhance the guest experience, and meeting customer expectations in key areas of communication, coordination, and experience.

People, Places, and Things

Create and foster relationships with current and prospective Starlight Suite Members and Group Ticket Buyers, meeting overall ticket revenue goals.

Prospect and research organizations and groups to generate group business and sell new memberships.

Entertain and nurture relationships through creative means; including but not limited to presentations, networking events, venue tours, one-on-one meetings, handwritten notes, and hosting at events.

Quickly respond to, resolve, and proactively anticipate challenges, complaints, requests, and inquiries from clients.

Process orders and manage customer records for group reservations, memberships and suite ticket purchases.

Manage contract execution, billing, new member onboarding, and premium client planning & support in conjunction with other departments.

Coordinate with Marketing to utilize data to enhance the guest experience and target potential buyers with optimal product offerings. Develop collateral material both off and online for premium experience sales.

Coordinate with Ticketing department to ensure accurate fulfilment, distribution, and management of ticket inventory.

Coordinate with Facilities team to ensure premium seating areas are maintained, installed and removed, and presentable for events.

Coordinate with the Customer Experience Director to ensure our premium clients and their guests receive seamless, elevated experiences.

Coordinate with Food & Beverage department to optimize the overall premium experience and lounge activations and sell F&B packages connected to the premium experience.

Experience and Skills

Customer service and sales experience, preferably in live events or hospitality.

Experience in account management overseeing details and coordination of multiple details with various stakeholders.

Proficient in budget development and management.

Competencies

Excellent verbal, written and interpersonal skills required.

Creative energy and ability to generate new ideas.

Strong follow-up, organizational and time management skills are essential.

Proven track record of meeting deadlines and deliverables.

Detail-oriented and able to manage numerous projects concurrently and effectively motivate team to meet deadlines.

Candidates must be proficient in all Microsoft applications.

Benefits

401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule and responsibilities), paid vacation, downtown parking.