Insurance Specialty Programs Specialist

Insurance Specialty Programs Specialist – St. Louis – Strategic Partners Group Join our dynamic team to support insurance‑related programs and drive successful outcomes across complex claims. This role involves managing Specialty Program claims from assignment to resolution, coordinating with contractors, carrier partners, flooring stores, and internal teams, and ensuring accurate estimates, documentation, and financial alignment. Responsibilities Manage Specialty Program claims from assignment through resolution, ensuring updates are timely and repairs stay on schedule. Monitor daily work queues and prepare weekly/monthly reporting on claim activity and performance. Review and validate estimates for medium‑to‑large loss property claims, ensuring accuracy in materials, labor, and scope. Serve as liaison between contractors, flooring stores, and insurance carriers to resolve routine and escalated issues. Partner with internal teams and external stakeholders to investigate and resolve scoping discrepancies, customer service concerns, and warranty issues. Support estimate‑to‑payment alignment by validating scope, pricing, and totals to ensure accurate financial outcomes. Provide technical guidance and support to improve estimating practices and reduce recurring errors. Identify contractor performance trends and collaborate with leadership to address risks and improve program outcomes. Maintain thorough documentation and clear claim notes to ensure transparency, compliance, and quality outcomes. Qualifications Bachelor’s degree in business preferred or equivalent industry experience plus 3–5 years of relevant experience; supervisory or insurance industry experience preferred. Ability to confidently resolve complex estimating and workmanship issues involving multiple parties, share knowledge effectively, and work successfully in a team environment. Ability to make independent decisions using sound judgement and experience to resolve customer care issues. Excellent communication skills, especially in phone‑based and cross‑functional environments. Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment. Ability to identify early indicators of contractor performance concerns and promptly elevate observations to senior team members. Ability to maintain clear, consistent, and timely claim notes that document job status, estimate activity, payment alignment, issue‑resolution steps, and decision rationale. Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and familiarity with tools like Xactimate, XactAnalysis, and CoreLogic/Symbility. Benefits Hybrid work schedule with remote work on Mondays and Fridays, in‑office on Tuesdays through Thursdays. Collaborate with a passionate group of leaders, peers, and members. Recognition of accomplishments and contributions through development, growth, and compensation. Benefits covering you and your family to support life’s various stages. We are proud to be an Equal Opportunity Employer. #J-18808-Ljbffr CCA GLOBAL PARTNERS