Shift Lead

Benefits:

Be part of a neighborly, community-focused team

Career Growth & Advancement Opportunities

Pet-First, People-First Environment

Employee discounts

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

What You’ll Do

Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch

Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience

Support daily operations and help ensure a smooth, efficient shift

Assign tasks and help team members manage priorities and time

Assist customers with product selection and provide recommendations

Process transactions, support the register, and handle returns or issues

Place and manage special orders and online order fulfillment

Reconcile cash drawers and complete end-of-day procedures

Maintain a clean, safe, and organized store environment

Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

Are a reliable, hands-on leader who leads by example

Have strong customer service and communication skills

Are organized and able to manage multiple tasks at once

Thrive in a fast-paced, team-oriented environment

Enjoy working with pets and people

Requirements and Responsibilities

2+ years of retail experience

Strong customer service and sales skills

Basic proficiency with Microsoft Office or similar tools

Ability to stand, bend, stoop, twist, and move for extended periods of time

Ability to lift up to 65 lbs

Ability to climb ladders and perform physical store tasks

Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)

Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.