Senior Field Service Technician - State of Louisiana

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we enable individuals to perform at their best when it truly counts. We empower firefighters to see around buildings and police officers to see around street corners. We encourage you to discover our work, which is meaningful, impactful, and at the forefront of innovation.

Motorola Solutions is a global leader in professional mobile communications systems, boasting a rich history of technological advancements and a worldwide presence of installed systems. The core of our business involves deploying mission-critical digital mobile communication systems for government and public safety communications clients.Job Description

The Senior Field Service Technician will be dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System. This major state-wide system comprises 155 sites operating within the 700/800 MHz range and supports up to 100,000 subscribers. The Senior Field Service Technician will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers in the state of Louisiana.

Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).

• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.

• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.

• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.

• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.

• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

• Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.

• Possessing unique combinations of strong multi-site RF communication system and computer/networking skills.

• Providing weekly reports of activities and accomplishments.

• Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite.

• Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Demonstrating strong self-management and interpersonal skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.

• Being self-motivated and self-managed to perform required duties with minimal direct supervision.

• Being able to quickly solve customer problems during stressful situations.

Working knowledge of various communications test equipment including:

• Communication System Analyzers

• Ethernet Link test sets

• T1 Test Sets

• TIMS (Transmission Impairment Measurement Set)

• Digital RF Power Meter

Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment:

• Motorola Base Stations (GTR series)

• Consoles (MCC7500, MCC7100)

• Channel Banks and T1 Circuits

• Computer IP Networks and Configuration

• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

Ideally the individual should have at least one network certification: Network +, Security +, CCNA

Candidate Requirements

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Total familiarity with the latest technologies and troubleshooting techniques

• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.

• Excellent communications skills and always present a professional image.

• Must have a current, valid driver's license and no traffic violations

• Must be able to obtain background clearance as required by government customer(s)

Location/Travel

• Local travel is essential for all activities, including unforeseen events and remediation.

• Candidates must reside within commuting distance of public safety customers in Louisiana.

• Possess and maintain a clean driving record.

• Frequent in-state travel is required, with overnight stays not exceeding 10%. This role involves 24/7/365 on-call rotations, including weekends and holidays, to support territory outages.

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $70,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.