Patient Administrative Coordinator

About Us Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member. Our Mission Provide the best outpatient physical and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life. Culture of Support A strong Equity & Engagement commitment — every team member’s voice matters. A collaborative environment where you’re part of improving patients’ lives every day. Benefits Low-cost medical plan options, plus dental & vision coverage. 401(k) match to help you plan for your future. Profit sharing so you share in the company’s success. Equity opportunities for long-term growth. Monthly bonus opportunities. Generous PTO and flexible scheduling. Professional development: $1500 per year for continuing education or student loan repayment — your choice. 40 hours of paid CEU time each year, in addition to PTO. $17 - $20 / year Responsibilities Team Rehabilitation is seeking an outgoing, dynamic individual to be the all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy. Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork. Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care, including any necessary follow-ups. Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits and coordinate with the Physical Therapist and other staff members to accommodate the patient’s needs. Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, and obtain and track any authorizations needed. Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate. Collect copayments and process them in an accurate, timely, and professional manner. Issue receipts and handle any billing-related tasks. Accurately input data from in-house research. This information is pivotal in determining clinic performance. Support clinic performance by preparing management information and inputting data from in-house research, and assuming basic maintenance of clinic supplies and equipment. Respect patient privacy and adhere to any confidentiality policies. Other Tasks Multi-task in a fast-paced, demanding environment while staying on top of daily reports and tasks. Perform additional duties as assigned by the clinic director. Qualifications No prior experience or education required. High school graduate or equivalent. Experience in a patient-centered health care position is an advantage but is not necessary. Excellent verbal and written communication skills. Must possess solid basic computer skills. Commitment to diversity, equity, and inclusion. #J-18808-Ljbffr