IT Operations Service Desk Manager (Contract to Hire)

Experienced IT Operations Manager with 10+ years of leadership experience overseeing enterprise IT support, infrastructure, applications, and service delivery. Responsible for managing IT operations across North America, ensuring reliable, secure, and high‑performing technology services while partnering with global teams. This opportunity is with a mid‑sized company within the business services industry, offering a professional and structured work environment. The organization is known for its focus on innovation and delivering high‑quality services to its clients. Description Lead and develop the North American IT Operations team, ensuring exceptional service delivery and SLA compliance. Oversee Service Desk, End User Support, and Application Support functions. Manage incident resolution, problem management, and continuous improvement initiatives using ITIL/ITSM practices. Support and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies. Partner with business leaders to deliver secure, scalable, and user‑focused technology solutions. Drive regional IT projects and strategic initiatives across infrastructure, cloud, cybersecurity, and workplace technology. Manage local vendor relationships, procurement activities, and service providers. Ensure operational resilience, compliance, and alignment with business objectives. Identify opportunities to improve processes, tools, and user experience across the IT environment. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Business, or related field. 10+ years of experience leading IT Operations, Service Desk, Infrastructure, or End User Computing teams. Demonstrated experience managing enterprise technology environments and technical support teams. ITIL Foundation certification or equivalent IT service management experience preferred. Financial services or other regulated industry experience preferred. Technical Expertise Required: Microsoft 365 ServiceNow (ITSM/ITAM) Windows & Exchange Microsoft Teams Rooms Salesforce Preferred: Azure Intune SharePoint Cisco networking Security technologies Infrastructure and engineering background Job Offer Competitive hourly pay ranging from $75 to $90 per hour, based on skills and experience. Opportunity to work in a mid‑sized company within the business services industry. Temporary role offering valuable experience in IT operations and service desk management. Professional and supportive work environment. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. #J-18808-Ljbffr Michael Page