Chief of Staff - Remote Work

Applicants must be a resident and work from one of the following states: WA, OR, or ID, with occasional travel to our headquarters, located in Seattle, WA. At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. Applicants must be a resident and work from one of the following states: WA, OR, or ID, with occasional travel to our headquarters, located in Seattle, WA. At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. The Chief of Staff facilitates effective executive leadership and helps to operationalize strategic imperatives and initiatives. This management director-level role helps the Executive Team operate with clarity, alignment, discipline, and speed by supporting executive planning processes, operating rhythms, decision-making, communication, and cross-functional coordination. Acting as a trusted liaison between the Executive Team and the broader enterprise – particularly the director team – the Chief of Staff ensures that strategic priorities are translated into actionable goals, executive decisions are documented and executed, and critical initiatives receive the focus and coordination needed to achieve desired outcomes. Working through influence without direct authority, the Chief of Staff helps build organizational alignment, operating performance, and enterprise agility with accountable business leaders and delivery teams. The Chief of Staff is a facilitator of executive team efficiency, effectiveness, and alignment; The Chief of Staff enables stronger executive team discussion, decision making, alignment, and accountability to help drive improved enterprise execution and outcomes. This role’s key responsibilities are in the areas of facilitating and helping continuously improve the enterprise strategy process, supporting the implementation and continuous improvement of the Executive Team’s operating model, and supporting executive-sponsored initiatives that require enterprise coordination. Annual Strategy Planning: Plan and facilitate the annual strategic planning process; serve as a resource to directors as they operationalize enterprise priorities, strategic objectives and initiatives. provide executive team reporting and insights regarding progress, risks, and opportunities. support scenario planning, strategic trade-off discussions, and strategic investment decisions; anticipate and prepare briefings and other necessary materials in advance; document and distribute decisions, action items, follow-up, and accountabilities to ensure executives have the right information at the right time. develop agendas, support content development, distribute pre-work, facilitate discussion, document outcomes; Document executive team decisions, action items, and needed follow-through; track and ensure decisions are documented, communicated, and monitored through completion; ensure timely, accurate, appropriate, and effective materials, presentations, and communications. as assigned, lead or coordinate special projects on behalf of the CEO and Executive Team; for assigned initiatives, establish objectives, governance structures, timelines, stakeholder engagement plans, and success measures; Draft executive-level communications, presentations and reports to support enterprise understanding of executive team priorities, decisions, and expectations; Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More. Bachelor's degree in Business, Organizational Leadership, Public Administration, Communications, or related field ~ Master's degree (MBA or related discipline) preferred ~10+ years of progressively responsible experience supporting executive leadership, strategy communication, and operationalization – insurance industry highly preferred, personal lines insurance ideal ~ Experience supporting senior executives, executive teams, boards of directors, or complex cross-functional initiatives – insurance industry highly preferred, personal lines insurance ideal ~ Experience supporting strategic planning, governance, organizational effectiveness, business transformation, or program leadership ~ Expertise using AI and digital tools to improve individual and executive team productivity and impact ~ Insurance, financial services, or highly regulated industry experience highly preferred ~ Strong understanding of insurance business operations, operational effectiveness, and financial performance ~ High emotional intelligence ~ Demonstrated success building trust and credibility across all organizational levels ~ Maintains focus, composure, and effectiveness through periods of change and transformation ~ MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required ~ Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation. Greater Seattle area target pay range: $Outside Greater Seattle area target pay range: $Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages. eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). Vacation and eight (8) paid holidays. Granted four (4) floating holidays and up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status). In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community. Other compensation depending on role, contributions, and performance may include: Discretionary bonuses. Scholarship program for children of PEMCO employees after one year of service; children’s birthday gift program Flexible Spending Accounts, Employee Assistance Program, and charitable gift matching We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. Requests are considered on a case by case basis in accordance with applicable disability laws, including the ADAAA. Family and Medical Leave Act (FMLA)