Customer Account Manager

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling platforms and solutions, supporting our Control, Command, and Signaling (CCS) global business unit. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Position Summary We are seeking a highly organized and customer‑focused Customer Account Manager within our Customer Service team to support customers throughout the full order lifecycle—from quoting through delivery and post‑order support. This role serves as a key liaison between customers and internal teams, ensuring accurate orders, timely communication, and a high level of customer satisfaction. Essential Functions Order & Quote Management Receive, review, and track customer and vendor quotes and orders Ensure accuracy and completeness of pricing, documentation, and order details Follow up with customers on open quotes and pending orders Maintain accurate records of orders, shipments, returns, and related documentation Customer Support & Communication Serve as a primary point of contact for customer inquiries Provide timely updates on order status, shipping, and tracking information Resolve issues related to orders, shipping, repairs, and returns Act as the "Voice of the Customer," ensuring customer needs and concerns are communicated internally Maintain strong response times, targeting responses within two business days Returns, Credits & Financial Support Provide customer interface for RMAs, credits, and exchanges Coordinate invoice disputes and credit issues with Accounting and Finance Communicate updates to customers Customer Ownership & Service Accountability Own the overall customer relationship, serving as the primary point of contact and advocating for assigned accounts Partner closely with internal support resources to coordinate, track, and resolve customer requests across the organization Translate customer needs and priorities into clear internal requirements, ensuring alignment and timely follow‑through Maintain accountability for customer commitments, delivery expectations, and service levels Proactively communicate status, risks, and resolution plans to customers Systems & Process Support Use order management systems to track customer activity and data Coordinate requests with internal support teams through established workflows Support contract‑related activities, including LTPAs, discounts, and customer agreements in coordination with Business Development, Product Management, and Finance Required Bachelor’s degree in business, supply chain, operations, or related field with 3+ years of relevant experience, OR 5–7 years of progressively responsible experience in customer service, order management, or operations support. Strong attention to detail and organizational skills Excellent written and verbal communication skills Ability to manage multiple priorities and follow through on complex requests Proficiency with Customer Relationship Management systems and order management or ERP software Preferred Experience supporting industrial, manufacturing, or technical products Familiarity with contracts, pricing structures, credits, and returns Experience working cross‑functionally with sales, operations, and finance teams Compensation & Benefits The anticipated salary range for candidates who will work in Grain Valley, MO is $56,900–$85,300 per year. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees will also be able to enroll in our company’s 401k plan, receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year, enjoy 12 paid holidays and 1 floating holiday throughout the calendar year, and receive 6 weeks of paid parental leave. Eligible employees may also purchase company stock and receive annual bonuses up to 4% of annual salary. Applications for this position are accepted on an ongoing basis. Additional Information Please note: At this time, we are not able to offer immigration sponsorship for new hires. All applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employment‑based visa sponsorship. #J-18808-Ljbffr Knorr Bremse Group