Senior Calibration Technician

Senior Calibration Technician

Join the Pharmaceutical Calibrations and Instrumentation (PCI) team! We are seeking a Senior Calibration Technician that can perform calibration and maintenance on process and analytical instrumentation onsite at our client biotechnology facilities in Sheboygan Falls, WI. This position will focus on maintenance, calibrations and repairs on a variety of instruments. Examples include process/utility/laboratory instruments such as refrigerators, freezers, transmitters, monitors, incubators, centrifuge, autoclaves, pipettes, balances, pressure and temperature devices. Computer based calibration tracking program (CMMS) experience is desired.

The Senior Calibration Technician (Tech SR) reports directly to the Team Leader, Manager, or Director depending on the organizational structure. These positions are non-exempt. Up to 75% percent travel may be required based on project and client needs, but this specific position is projected to be much lower for now.

Expectations:

Calibration Technicians complete calibrations, qualifications, and PMs with accurate and timely GxP documentation, following PCI and/or client specific policies and procedures. They are expected to take a proactive role in supporting the Team and in providing client support and are expected to build a high level of trust with internal and client personnel. This trust is developed through consistently upholding PCI Values and demonstrating Honesty, Integrity, Pride, Accountability, Teamwork, and Commitment.

In addition to the above expectations, the technician is expected to identify and execute tasks that enhance the ability of PCI to provide an 'added value' service for clients and provide guidance and direction on technical issues. Technicians must have a higher level of technical experience and expertise to troubleshoot issues, as well as assist in providing innovative, creative, effective, and long-term solutions.

In addition to the above expectations, the Tech SR is expected to build a high level of interaction with the Client, Project, and PCI to provide strategic direction. This high level of interaction is developed through consistently being a subject matter expert by providing high level direction, tactical thoroughness, reliability, strategic initiative and consistent follow-through. The Tech SR works closely with clients to evaluate, demonstrate, and initiate value-added solutions and services.

Responsibilities/Assignments:

• Oversees and supervises calibrations, qualifications, and PMs with accurate and timely GxP documentation, ensuring all Team members follow PCI or client specific policies and procedures, and in a safe manner.
• Provides guidance, direction and effective solutions to clients and PCI technical resources.
• Upholds, mentors, and is a role model to other PCI Associates on the PCI philosophy and values through honesty, integrity, self-motivation, teamwork, pride and commitment.
• Proactively takes steps to ensure PCI and client owned equipment is handled and maintained properly, as well as trains other Associates on proper use and handling.
• Develops client quotes and proposals.
• Provides oversight and project planning including time codes, schedules, test equipment, documentation, and ensures client requirements are met. Also, responsible for ensuring accurate and timely scheduling, resource allocation, proposal and quotation development, Labor Utilization Reports (LURs), fixed cost and T&E project management for profitability. Must have the ability to identify scope changes and communicate to client, as well as, process the scope change request documentation ensuring that time coding and billing are accurate in regards to the scope change.
• Proactively assesses project safety concerns and ensures PCI Team members are in compliance with any and all client and/or PCI site safety requirements. Strategically assesses client environments, needs, and requirements to develop and initiate effective solutions and through established solid relationships with clients, delivers successful execution.
• Takes client relations initiative and proactively seeks to expand PCI services. A Tech SR may lead projects and serve as "Account Manager" for select clients based on strong client ties and business needs.

Skills Required:

• Expert knowledge and application of instrument, equipment, and loop calibrations of various parameters in manufacturing, utilities, and laboratory environments.
• Exceptional Computer Maintenance Management Systems (CMMS) skills. Navigates and utilizes MAS500 Pivot Table and project KPI module to support team leaders and project managers effectively manage LUR & project expenses. Develops and updates PCI Policies and Procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to Tech I and Tech II resources. Assists clients with development and revision of policies and procedures as necessary.
• Excellent communication and problem solving skills with clients and coworkers. Thorough electrical panel knowledge and safety practices.
• Excellent negotiation skills with direct identification, development, and implementation of negotiation policies and processes in accordance with PCI objectives.
• Develops negotiation strategy on complex issues.
• Significant ability to effectively influence and guide others.
• Understands the business case and has an appreciation of financial issues and profit and loss implications.
• Excellent analytical skills with attention to detail while keeping strategic company goals in focus.
• PCI Trained Mentor. Sought after by technical staff for advice in technical or proposal issues, diplomacy, and ethical practices. Active in PCI onboarding process. Provides both on the job and specialized technical training. Strong applied and working knowledge of FDA; GMP; GLP; compliance and NIST traceability. Expert knowledge of test equipment and capabilities such as tolerance requirements and 4:1 TAR.
• Actively involved with an external professional organization (ISPE, ASQ, PDA, etc.). External certification preferred (ISA, ASQ, etc.)

Experience & Education Required for Senior Calibration Technician:

A four-year degree in Life Sciences, Engineering, Electronics, other related technical field OR equivalent military training and four plus years of applicable (Metrology, Instrumentation, Calibration) experience OR the equivalent combination of education and experience. Quality System/Pharmaceutical experience is required