Patient Access Representative, Full Time, Rural Health Center

Job Requirements:

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Job Summary

• Exempt: No
• Performs a variety of specialized clerical duties relating to the pre-admission and admission of all patients and the compilation of necessary demographic and financial data for various hospital departments and functions This position is represented by RCHEA.

Standards of Behavior

Line of Responsibility and Authority

• LINE OF AUTHORITY: Patient Registration Associate---Clinic Manager/Practice Administrator/Admitting Supervisor

Professionalism and Self-Development

Education and Qualifications

• EDUCATION AND EXPERIENCE: High School graduate or GED equivalent
• QUALIFICATIONS: Able to file alphabetically
• QUALIFICATIONS: Able to organize and maintain good follow-up
• QUALIFICATIONS: Above average computer skills, written and verbal communication skills
• QUALIFICATIONS: Average written and verbal communication skills
• QUALIFICATIONS: Knowledge of insurance and billing procedures
• QUALIFICATIONS: Knowledge of medical terminology
• QUALIFICATIONS: Working knowledge of basic office and clerical skills

Physical Requirements/Work Environment/Use of Senses and Communications Skills

• ACCOMMODATIONS: The physical demands and work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the key responsibilities and essential functions
• CONFIDENTIALITY: Employee must conform with all HIPAA and other confidentiality regulations as required by the job, department, or hospital
• PHYSICAL REQUIREMENTS (a): This job requires frequent bending, squatting, kneeling, climbing, reaching above shoulders, sitting, walking inclines and declines, standing, talking, hearing, and performing repetitive hand motions. Vision requirements include close vision and the ability to adjust focus. The employee will occasionally lift boxes and/or supplies weighing up to 25 pounds. The employee must demonstrate lifting a 25-pound box from the floor.
• POTENTIAL EXPOSURE TO BLOOD & BODY FLUIDS: Category 3 for potential exposure to blood/body fluids. (Does not require the performance of procedures or other tasks in the work routine that involve exposure to blood, body fluids or tissues, and the assisting in cases of emergency medical care or first aid is not a requirement of employment. Tasks that involve handling of implements or utensils, use of the public or shared bathroom facilities, telephones, and personal contacts such as handshaking, are all considered Category 3 tasks.)

Job Roles

Patient Access Representative (Clinic) (AHCL)

• Answers all telephone inquiries in a timely, courteous and professional manner. Attends to administrative needs of patient/family during hospital stay. Obtains proper signatures on Conditions of Admissions, Patient Rights Acknowledgement, Medicare Screening Form, Important Message from Medicare Notice, etc. Completes eligibility, verification, estimate, and collection activities on Medeanylitics on all accounts as needed.
• Confirms commercial insurance coverage and benefits for all inpatients and outpatient surgery services.
• Confirms insurance on all Worker's Compensation Claims.
• Consistently performs special projects/assignment in a careful and thorough manner and in accordance with identified goals and instructions from the department supervisor or department director.
• Covers PBX desk when necessary.
• Greets patients in appropriate manner and requests them to sign in.
• Interprets and verifies insurance coverage to include Medicare, Medi-Cal, CMSP and commercial insurance programs.
• Interviews patient or his/her representative and obtains complete and accurate personal, demographic and financial information necessary for hospital admission/registration.
• Maintains and meets expectations on time for all competencies, license, certifications and education requirements as outlined by local administration, Adventist Health (AH), The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and all other regulatory agencies.
• Maintains established department policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Notes any financial information needed by the Patient Accounting Office using the prescribed account note methodology.
• Obtains signature of patient or responsible party on required forms. Verbal permission obtained when necessary and note on forms with two witnesses.
• Verifies completed registration through AETS program and Qcode report. Willingly performs other duties and innovations as assigned.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.