Assistant Account Manager - Parking Operations

Assistant Account Manager - Parking Operations Salary Range: $49,920.00 - $52,000.00 Commensurate with Valet manager Experience Work Modality: In Office Schedule: Full-time, MUST Work Weekends & Late-night shifts Location: Houston, Texas Ideal Experience This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive supervisory experience with front-line team oversight Some experience with scheduling and payroll is a plus Skills And Abilities We Are Searching For You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful. Your friends describe you as trustworthy, loyal, and dependable. You are self-sufficient, resourceful, and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule, meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people, and you bring extraordinary results. What's in it for you? We promote from within - park your career here! Free Parking! Flexible scheduling; paid Holidays and Wellness. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. (FT Employees) Paid vacation and an extra day‑off on your birthday! (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday). *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* Wellness is provided according to city or state mandates Responsibilities Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel daily. Handle customer complaints and day‑to‑day operational issues. Act as liaison between customers, staff, and management. Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations. Provide continuous customer service training for all Propark employees at the assigned location. Assist in shuttle fleet upkeep, preventative maintenance, and repairs. Assist the office manager with administrative duties. Patrol and monitor the safety and cleanliness of the parking garage and facility. Act as the point of contact for damage claims and ensure each incident is dealt with completely. Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded. Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. Assist in the reconciliation of time cards and submission of payroll for Propark staff. Ensure compliance with company and client policies and procedures. May be asked to fill in for front‑line associates during their absences. May be asked to fill in for the Account Manager in his/her absence or on second shift/weekends. Prepare reports, surveys, and conduct special projects as needed. Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #J-18808-Ljbffr