On-Call Waitstaff - Banquet Services

Job Description

Job Description

On-Call Waitstaff – Banquet Services

Department: Banquet Services
Position Type: On-Call

About Shanty Creek Resort

Shanty Creek Resort is committed to providing our guests with a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow our business.

About the Role

The On-Call Banquet Waitstaff provides attentive, professional food and beverage service for banquets, meetings, weddings, and other special events at Shanty Creek Resort. This position assists with event setup, serves guests, maintains clean and organized dining and service areas, and supports cleanup following events.

Team members work closely with banquet supervisors, kitchen staff, and fellow employees to ensure service runs smoothly and guests feel welcome throughout each event. Attention to detail, teamwork, and a commitment to hospitality are essential.

This is an on-call position, with shifts scheduled according to banquet and event needs.

Minimum Qualifications

• High school diploma or equivalent.

• Previous experience in a food service or hospitality role.

Preferred Qualifications

• Food handler certification.

• Experience in banquet service, catering, or buffet service.

• Familiarity with table settings, plated meal service, and guest service standards.

Responsibilities

• Set up banquet tables, linens, place settings, service stations, and buffet areas according to event requirements.

• Welcome guests and provide prompt, courteous, and professional service throughout each event.

• Serve food and beverages according to event instructions and established service standards.

• Monitor and replenish buffet items, beverages, and service supplies in coordination with kitchen and banquet staff.

• Communicate guest dietary restrictions, allergies, and special requests to the appropriate supervisor or kitchen staff.

• Clear dishes, glassware, and utensils promptly while keeping tables and service areas clean and organized.

• Follow proper food handling, sanitation, and workplace safety procedures.

• Coordinate with banquet supervisors and team members to support the timing and flow of service.

• Assist with event breakdown, cleaning, and proper storage of equipment and supplies.

• Follow scheduling and attendance procedures and communicate promptly with the appropriate supervisor about scheduling concerns.

Skills

• Guest service: A welcoming, attentive approach to assisting guests and responding to their needs.

• Communication: The ability to communicate clearly and respectfully with guests, supervisors, and coworkers.

• Attention to detail: Care in event setup, table presentation, order accuracy, and cleanliness.

• Time management: The ability to prioritize tasks and maintain efficient service during busy events.

• Teamwork and adaptability: A cooperative approach and the ability to adjust to changing event needs.

• Dependability: Punctuality, professionalism, and follow-through on scheduled work commitments.