Quality Assurance Lead: Customer Experience & Training
Guess?, LLC.
GUESS Factory in Livermore, CA is seeking a Quality Assurance Lead to train and develop Customer Care Representatives, delivering a customer-centric, omnichannel experience. Lead by example across touchpoints to exceed department goals, and provide performance feedback while recommending process improvements. Responsibilities include monitoring interactions, supporting loyalty and sales goals, and conducting quality scoring with a focus on revenue growth and cost reduction. #J-18808-Ljbffr Guess?, LLC.
Vacancy posted 1 day ago
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