Maintenance Technician II

Job Description

The purpose of the Engineering Department is to maintain the cosmetic appearance and the mechanical/electrical function of all the buildings and grounds in both the interior and exterior of the entire property.

The Tech II individual must familiarize themselves with Hilton Grand Vacations Standard Operating Procedures in addition to OSHA standards and Hilton Grand Vacations Safety Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.


In addition, this position requires basic knowledge and troubleshooting skills in the Electrical, HVAC, Plumbing and Appliance repair fields.

Specific Duties:

• Perform maintenance services for both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ability to address the concerns and maintenance needs of the guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Ensure that all modes of property transportation are operating properly
• Complete work orders, preventive maintenance, and daily projects reported by engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook, and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

Job Requirements

• High School Diploma, GED, and/or Trade School Certification (preferred)
• At minimum 1-2 years technical training or equivalent maintenance technician experience or hospitality experience
• Basic knowledge of Electrical, HVAC, Plumbing, Mechanical equipment, Appliance repair, Carpentry, Painting, Flooring, and General Building Maintenance.
• Must understand and comply with OSHA guidelines
• Must understand and comply with County and state, building and operating codes
• Certifications may be preferred per site requirements.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Possess a team player attitude and able to take direction from Engineering Leadership.

Responsibilities

Specific Duties:

• Perform maintenance services for both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ability to address the concerns and maintenance needs of the guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Ensure that all modes of property transportation are operating properly
• Complete work orders, preventive maintenance, and daily projects reported by engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook, and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

Qualifications

Job Requirements

• High School Diploma, GED, and/or Trade School Certification (preferred)
• At minimum 1-2 years technical training or equivalent maintenance technician experience or hospitality experience
• Basic knowledge of Electrical, HVAC, Plumbing, Mechanical equipment, Appliance repair, Carpentry, Painting, Flooring, and General Building Maintenance.
• Must understand and comply with OSHA guidelines
• Must understand and comply with County and state, building and operating codes
• Certifications may be preferred per site requirements.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Possess a team player attitude and able to take direction from Engineering Leadership.